Massachusetts Green Jobs

* This role is located onsite in Texarkana, TX with occasional travel to Hope, AR. Remote work is not available for this role.

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*.  Employees may request a reasonable accommodation.   *Montana employees are currently excluded from this requirement at this time.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

* US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

* This role is located onsite in Texarkana, TX with occasional travel to Hope, AR.

In this role, you have the opportunity to

Join Philips Healthcare as a Biomedical Equipment Technician – 1 (BMET) in the Texarkana, TX area where you will WOW our customers by using your strong technical skills in providing the best-in-class customer service! As part of the Service engineering organization, you will contribute to providing the right data, context, and approach, which will change the way we do business and make a difference for our customers.

You are responsible for

The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company and products with the customer.

• Work to learn and establish rapport with customers.

• Build credibility and trust with customers by conducting pro-active customer visits.

• Demonstrate a sense of urgency to identify and assist in identification and resolution of customer issues. Follow the appropriate escalation process.

• Adopt, develop, and implement best practices and seek to mentor others.

• Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.

• Performs all administrative duties within established Philips and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, site and service documentation, and other related paperwork.

• Independently complete PMs, FCOs, installations, and all related tasks and independently diagnose, resolve electronic, network, and mechanical problems, and resolve customer issues.

You are a part of

Our Global Sales and Services of North America organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you will have the support of an intrinsically linked group of multi-disciplinary experts, who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization, you will contribute to providing the right data, context and approach which will change the way we do business and make a difference for our customers.

To succeed in this role, you should have the following skills and experience

• Ability to be onsite in Texarkana, TX with occasional travel to Hope, AR

• Associates degree or equivalent training/experience in electronics or Biomedical Engineering.

• At least 1 years’ experience in biomedical equipment or experience in the electronics industry. Field service environment preferred.

• Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multi-meter, etc.

• Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionally.

• Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing.

• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.

• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you. Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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