Massachusetts Green Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

An opportunity exists for a Sr Customer Service Administrator in the Administrative role at Thermo Fisher Scientific Inc. This position offers the right candidate a key position and will provide opportunities for career development and growth. The position is located in Tewksbury, MA USA.

Thermo Fisher Scientific Inc. is a premier company that unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. As a Sr Customer Service Administrator, you will play a crucial role in enabling our customers to help make the world healthier, cleaner, and safer by providing maintenance, repair, and calibration equipment solutions.

Job Responsibilities:

• Connect with customers on service subjects such as quotes, issues found during repairs, and updates to purchase orders based on customer approvals.

• Handle Work Orders in the CRM to ensure that work completed on a customer asset is detailed sufficiently to provide a service record for the asset.

Requirements:

• High School Diploma or GED equivalent, or relevant experience, is the required minimum education.

• Technical school preferred.

• Minimum 2 years’ experience in a data entry/administrative role communicating with customers and supporting customer service relationships.

• Ability to operate independently, with initiative, and good business judgment.

• Good computer skills including an understanding of Windows, Word, Excel, and Access.

Skills and Abilities:

• Ability to learn and develop new processes within our CRM application.

• Interpersonal and time management skills.

• Outstanding analytical capability and problem-solving skills.

• Ability to work in a team environment and influence others to achieve results.

• Self-motivated with a bias for action.

• Strong interpersonal and persuasive communication abilities, including effective communication skills.

• Substantiated capability to optimally negotiate and close business.

• Evidence of professional presentation skills.

• Outstanding follow-up and interpersonal skills.

• Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement.

Incredible Benefits:

• Review our company’s Total Rewards.

• Medical, Dental, & Vision benefits – Effective Day 1.

• Paid Time Off & Holidays.

• Retirement Savings Plan: Enjoy the benefits of a retirement savings plan with a generous contribution option.

• Tuition Reimbursement – Available after 90 Days!

• Employee Referral Bonus.

• Employee Discount Program.

• Employee Recognition Program.

• Charitable Gift Matching.

• Company Paid Parental Leave.

• Career Advancement Opportunities.

Thermo Fisher Scientific Inc. is an equal opportunity employer (EOE) and provides reasonable accommodation/adjustment for job seekers with disabilities. We value diversity and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.

Apply today and be a part of our mission to make the world healthier, cleaner, and safer! Visit our website at http://jobs.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.