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State of Massachusetts Communication Dispatcher in Taunton State Hospital, Massachusetts

Taunton State Hospital is seeking a candidate for the Communications Departmenttelecommunications system to contact & dispatch emergency incidences in accordance with rules & regulations of the Federal Communications Commission; functions as receptionist; responds to all Emergency incidences; performs miscellaneous office duties (i.e., typing, filing & record keeping); performs other duties assigned.

_Please Note:_

Hours to be Worked 40:

Week 1 Mon, Tues, Wed, Thurs, Sat

Week 2 Sun, Mon, Wed, Thurs, Fri

11:00 pm-7:00 am

Days Off:

Week 1 Sunday and Friday

Week 2 Tuesday and Saturday

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  1. Operates a Cisco console for telecommunications system.

  2. Operates Emergency paging and/or beeper system. Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response.

  3. Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission

  4. Monitors radio frequency(ies) to receive, evaluate & forward information.

  5. Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.

  6. Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

* Preferred Qualifications:*

Given the population served, bilingual or multilingual fluence

_About Taunton State Hospital_

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 45-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community.

_Total Compensation:_

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition Benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Hire Process:_

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at (508) 977-3383

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: None

Special Requirements:

After appointment, appointees must obtain a valid Restricted Radiotelephone Operator's permit issued by the Federal Communications Commission.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Department of Mental Health

Title: Communication Dispatcher

Location: Massachusetts-Taunton State Hospital

Requisition ID: 2100006G