Kelly Services Customer Service Representative in Taunton, Massachusetts

Customer Service Representative (CSR) Job Description The customer contact center is conveniently located on the Taunton/Raynham line, less than 30 minutes from Fall River and New Bedford. The Customer Service Representative (CSR) is a non-exempt role with pay starting at $14.30 per hour. The primary role of a CSR is to provide customer assistance on a wide array of topics including, but not limited to: general inquiries, product and service inquiries, billing questions and other concerns. Therefore, candidates must demonstrate a fundamental commitment to providing a world-class customer service experience as follows: Service the Customer: Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service Diagnose customer needs and/or concerns Handle difficult customer calls in a courteous and professional manner Create and maintain a positive and professional connection with caller at all times Problem Resolution: Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities Display exceptional decision-making and problem solving capabilities to take immediate action on all calls Basic Qualifications: High school diploma or GED Minimum of 1 year previous customer service and/or call center experience Ability to thrive in a fast-paced environment