Job Information
Jordan's Furniture Customer Call Center Reps. in Taunton, Massachusetts
Responsibilities: Responsibilities we trust you to perform: Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call. Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers. Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges. Makes system changes on delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel. Reviews and acts upon manufacturer?s warrantied issues, processes service appointments, customer returns and exchanges. Researches and troubleshoots product issues/questions in order to clarify/avoid potential service issues. Qualifications: What you will bring to the table: 2+ years of customer service expereince Strong oral/written communication skills and ability to professionally interact with internal and external customers Strong analytical, critical thinking and problem solving skills Ability to multi-task and work in a fast-paced environment with strong attention to detail Ability to handle difficult customers with ease Strong organizational/ time management skills Ability to type accurately and efficiently, minimum of 35 wpm Proficiency in MS Office, Outlook and Internet Ability to work in a team environment Reliability Must have stellar customer service skills and be reliable