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TalenTrust Customer Relations Representative in Stoughton, Massachusetts

Job Title: Customer Relations Representative

Company: Bossard North America

Location: Stoughton, MA

Do you enjoy providing world-class customer support and managing all daily activities for client accounts? Do you love collaborating and working with others to provide your customers the best possible product to satisfy their needs? If so, let’s talk because Bossard North America is adding a Customer Relations Representative to their team.

This is a full-time position with exceptional health benefits, flexibility, a supportive work culture, and opportunities for promotion to grow your career!

Bossard is more than just a business – The goal is to create a climate of action and change for our employees; we want them to be empowered to be successful and we appreciate their commitment to achieving desired results.

Duties and Responsibilities:

  • Review and manage Open Order Reports and associated expedites.

  • Daily review and engagement on customer’s hot lists.

  • Verifies inventory and notifies Purchasing of customer orders that would deplete stock.

  • Expedite internally to assure shipment of customer orders

  • Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.

  • Informs shipping of packing or labeling requirements for customer shipments.

  • Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.

  • Ensure all user messages and validation errors are reviewed and managed.

  • Provide feedback directly to customers on general order inquiries.

  • Support Account Manager or Key Account Manager with Quoting Setup and various other duties.

  • Assist quality/purchasing on rejected parts.

  • Other duties may be assigned.

Additional Benefits Provided:

Health & Dental Plans, Life & Supplemental Life Insurance, Short & Long-term Disability, 401(k), Vacation & Holiday Pay

What’s Next?

If you are interested in this role, please apply or email your resume to mmena@talentrust.com with subject line: "Bossard - CRR, Stoughton". Our team will be in touch ASAP to help determine whether this could be the right fit for you!

ID: 2021-5208

External Company Name: TalenTrust LLC

External Company URL: http://www.talentrust.com/

Street: 2 Kay Way

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