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Kripalu Center for Yoga and Health Night Auditor for Guest Services (FT) in Stockbridge, Massachusetts

POSITION SUMMARY The Night Auditor is a member of the Guest Service Department which facilitates all areas of a guest\'s experience, including pre-arrival, during their stay, and post-departure. This position is responsible for responding to all phone and email inquiries about our amenities, and onsite and online programming to ensure the guest/student receives the best possible Kripalu experience. Additionally, this role prepares and performs all the end of day procedures in the Guest Service Department. The ideal candidate will be a strong communicator, reliable, with an attention to detail. SCHEDULE Must be willing to work evenings, weekends, and some holidays. ACCOUNTABILITIES / RESPONSIBILITIES - Prepare and follow Nightly Audit procedures - Accountable for balancing all revenue sources and completing daily financial reports - Perform closing and opening daily system functions - Adhere to all Front Desk Policies and Procedures - Provide Front Desk services during nighttime hours - Answer guests\' questions about the organizations and different offerings - Assist guests onsite with any questions or bookings for future services MINIMAL QUALIFICATIONS - Demonstrated ability to speak and write fluently in English, - Strong verbal communication and active listening skills. - Demonstrated success in problem solving and the ability to collaborate with others to find a solution. - Professional & reliable. - Attention to detail and ability to multitask. - Commitment to organizational values and mission. - Ability to learn new computer software applications. - Must have strong math and money handling skills. - Must be able to lift 25Lbs. - High School education or equivalent - Proficient with Microsoft office, specifically Outlook, Excel, and Word BENEFITS (START DAY ONE OF EMPLOYMENT) - Health, Dental, and Vision Insurance - Paid Holiday, Sick-Time, Personal Time, Vacations - 403b Retirement Plans - Flexible Spending Accounts - Company Paid Short- and Long-Term Disability - Kripalu-funded 50K Life Insurance Policy - Organic and delicious meals in the Kripalu Dining Hall - Discounted Purchases in the Kripalu Shop and Healing Arts Services - Yoga Classes, and the opportunity to participate in Kripalu Programs - Pet Insurance - Employee Assistance Program