MassMutual Worksite Account Manager in Springfield, Massachusetts
We’re growing and our clients deserve the best. As a Worksite Account Manager, you will be responsible for developing and growing Worksite sales by providing day-to-day technical product and sales support expertise and building/maintaining relationships in your assigned territory.
In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
The Worksite Account Manager is the liaison to the customer after handoff to new business and ongoing for re-enrollments. This position will be the key point of customer communication on all day-to-day matters during case installation, enrollment and re-enrollment. He/She is the owner of assigned block of business and manages an assigned block of business, including annual and day-to-day planning. Responsibilities:
Work with sales, marketing, and/or enrollment support to coordinate and plan enrollment strategies and timelines.
Provide ongoing account management (maximizing participation and customer satisfaction) for Worksite Insurance products.
Develop or assist in the development and execution of strategies to continuously improve the design and delivery of Worksite programs.
Provide basic product consulting support (product details and provisions specific to the offer/policy) to intermediary, field force, brokers and employers.
Resolve basic to moderately complex problems
The Minimum Qualifications
5 yrs of account management and implementation experience in Voluntary Benefits
Life, Accident, Health & Sickness License required (or ability to obtain within one year)
Bachelor’s degree or Equivalent work experience
Excellent communication skills
Proficient with Microsoft products, specifically Excel
Good working knowledge of group/worksite insurance products
Ability to identify and recommend actions to improve operations
Can handle projects or work with defined scope in own discipline and typically has a short-term focus
Ability to work with guidance on small-scale team/unit projects
Ability to make worthwhile improvements to existing programs and procedures
Can work for consensus and contributes to achievement of work group goals
Open to 100% Remote
- MassMutual Jobs