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Casella Waste Systems Inc. Scale Operator/Dispatcher in Springfield, Massachusetts

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

  • Follows all company standards procedures, policies and complies with permitted regulations to maintain a safe, secure, and healthy work environment.

  • Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area

  • Maintains accurate scale operations and records to ensure factual reporting.

  • Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.

  • Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.

  • Coordinates the loading and unloading of all materials coming into the facility, machine actions with other activities, positioning or moving loads and machinery within a busy environment.

  • Interfaces with company drivers, outside haulers, and 3rd party vehicles to oversee accurate and appropriate job functions.

  • Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core value

The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.

High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required.

Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.

Job ID: 2022-2779

External Company Name: Casella Waste Systems, Inc.

External Company URL:

Street: 89 Guion Street

Eligible for Telecommute: No