MassMutual Financial Group Learning & Performance Consultant in Springfield, Massachusetts

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people.

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.



Position Summary:

  • As member of the Professional Services & Delivery team, this team member assists in assessment of field user technology learning needs and supports the design, development, coordination and delivery of field training programs (including train-the-trainer programs)

  • Provides knowledge, skill & experience in delivery of technology instruction to MassMutual field advisors and agency staff

  • Partners with Field Ambassadors, Readiness Consultants, other Training Consultants and IT project team members to ensure the establishment of meaningful, repeatable learning in support of innovative, high-quality technology education and awareness initiatives for our field business partners

  • Establishes, tracks & reports on critical success factors, adoption criteria and measurable benefits of projects deployed.


  • Designs, Develops, and maintains state-of-the-art adult virtual, and live learning activities

  • Responsible for the administration, coordination and facilitation of field technology learning, development & certification programs (e.g. Agency Technology Specialist curriculum and onboarding program).

Basic Qualifications:

  • Solid understanding of Instructional Design and adult learning theory

  • 3-5+ years of training or related experience

  • Exceptional written and verbal communication skills

  • Knowledge of multimedia technology and authoring tools such as Brainshark, Camtasia and Articulate 360

  • Proven record of accomplishment of designing, building & successfully facilitating training content, preferably technology in virtual as well as ILT settings

  • Some travel may be required

  • Strong technical aptitude with solid knowledge of the agency/firm environment

  • Demonstrated ability to work collaboratively on project teams with agency/firm personnel and across internal home office departments

  • Authorized to work in the U.S. without sponsorship now or in the future.

Preferred Qualifications:

  • Vendor management

  • Be capable of handling broad scope projects that have short to medium-term focus

  • Work with guidance on more complex projects

  • Anticipate change and direct or redirect efforts

  • Look for and find ways to improve operations

Ranked No. 93 in the annual FORTUNE ® 500 Ranking (FORTUNE ® Magazine, June 2018) and recognized as a World’s Most Ethical Company by Ethisphere, MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.


Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.

Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.

Value People: We respect and learn from each other’s diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.

Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.

Achieve Results: We focus on winning by exceeding expectations and getting better – everyone, every day.

For more information, visit or find us on Facebook, Twitter, LinkedIn, YouTube, Google+, Instagram and Pinterest.

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

At MassMutual, we’re fostering an inclusive and dynamic environment where our employees are valued for who they are and can build successful careers. For us, diversity and inclusion is more than a goal, it’s the only way forward.

• 100% rating on the Human Rights Campaign Corporate Equality Index (2018)

• National Association for Female Executives Top Company for Executive Women (2018)

• Disability Equality Index® (DEI) Best Place to Work for Disability inclusion (2018)

• Working Mother Media 100 Best Company (2017)

• Military Friendly Employer (2018)