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Sodexo General Manager 2 - Multi-Service in SPRINGFIELD, Massachusetts

Unit Description

Let your passion for people be the driver of your success at Sodexo! Through your leadership, your team will make a real impact every day.

Sodexo Seniors is seeking a Multi-Service General Manager for it's operations at Loomis Lakeside at Reeds Landing in Springfield, Massachusetts. This upscale Continuing Care Retirement Community (CCRC) sits on 24 beautiful acres alongside Lake Massasoit and features lush gardens and walking trails. This campus offers quaint housing options for independent living residents, as well as assisted living apts and a skilled nursing center.

This key leadership position is directly responsible for the successful operation of Dining Services, as well as housekeeping. The General Manager ensures client, customer service/satisfaction with efficient cost-effective management that both meets and exceeds expectations. Previous management experience in a Senior Living setting is an added plus!

The successful candidate will:

  • have oversight of day-to-day dining and culinary and housekeeping operations;

  • Interface closely and daily with residents, client executive level leadership and client board members;

  • control and ensure company and client financial targets and goals are achieved;

  • continuously update industry knowledge on current food trends and ingredients, making sure they lead the way in innovation and originality;

  • ensure that the highest possible standards of food handling and preparation are achieved.

Is this opportunity right for you? Our ideal candidate will have:

  • five or more years prior management experience in culinary production and dining services, preferably in a senior living or country club setting; a background overseeing multiple dining venues and catered events is an added plus;

  • solid financial acumen, with knowledge of operating budgets, food ordering, inventory, employee scheduling, menu development and point-of-sale systems;

  • experience as a strategic problem solver who address challenges as they arise, and empowers managers and staff to work cohesively and efficiently;

  • leadership skills that drive the development and success of employees; ability to motivate staff to achieve a high-level of customer service and attention to detail;

  • strong background in safety and sanitation compliance;

  • ability to work collaboratively with other community leaders; develop and maintain positive client and resident relationships.

Learn more aboutLoomis Lakeside at Reeds Landing (

Sodexo offers a full array of benefits that begin on your first day of employment: to include 3 weeks of paid vacation, holidays, medical, dental, vision, 401k and access to ongoing training and developmental programs, tuitions reimbursement, plus health and wellness programs.

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

Functions as the leader for multiple core services, in a single account and/or multiple locations within the same contract. Single point of contact and/or client liaison in support of business that in total is between $5 and $10 million in managed volume.

Key Duties

  • Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.

  • Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.

  • Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.

  • Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.

  • Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.

  • Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention

Qualifications & Requirements

Basic Education Requirement - Bachelor’sDegree or equivalent experience

Basic Management Experience - 5 years

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


System ID 961073

Category General Management

Relocation Type No

Employment Status Full-Time

Posted Range $79900 to $120890

Company : Segment Desc SENIOR LIVING