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MassMutual Data Science Product Manager - Customer Experience in Springfield, Massachusetts

Lead a cross-functional product team with a long-term focus on creating and measuring value, setting strategy, vision, prioritizing work, and aligning resources

Dive deep into business processes with the goal of improvement and driving change with data

Engage with all levels across the enterprise

Serve as a conduit of knowledge between functional and technical teams

Communicate regularly with individuals both within and outside of our team

Navigate ambiguity to deliver results

Define metrics to quantify value and ideate to find new ways of delivering value with the product

Productize models, platforms, dashboards etc., and influence their utilization throughout the enterprise

Develop plans for continuous service to support implementation of products

Act as a champion for our capabilities by communicating their benefits and how they can be implemented

Take ownership of resolving any outages, including communication with stakeholders, management of resources, ensuring resolution, and continuous improvement.

What great looks like in this role

  • The Data Science team within the Enterprise Technology & Experience organization builds capabilities around data exploration and visualization, process refinement and evolution, predictive analytics, and advanced statistical analysis. We do this with product based work in small, high caliber teams utilizing cutting edge technologies.

  • The team is comprised of a combination of data scientists, data engineers, project managers, and product managers. Culturally, we look for individuals with a strong inclination for learning and from a variety of backgrounds who challenge each other openly, regardless of level or role on the team.

  • We operate using conceptual thinking, logic and data driven analysis. We embrace diversity in all of its forms, require respect, expect consistent delivery of high quality products and look to have fun.

Objectives of this role:

  • To bring product and project management expertise and execute on complex projects

  • Motivate and drive large scale technical teams of employees & contract resources (on-shore & off-shore)

  • Provide Sr. Leadership with a clear view of project status, risks and issues to meeting timelines and goals

Basic Qualifications

  • Bachelor’s Degree preferably in Business/Finance or an analytical field such as Economics, Mathematics, Engineering, Computer Science

  • 4+ years of product management experience or complex, cross functional, strategic based project experience

  • Experience working in partnership with other technical professionals such as an engineers, developers, data scientists

  • Experience leading cross functional product/ project teams to execute and achieve success in complex and high value deliverables

  • Outstanding communication skills including handling executive communication

  • Ability to influence other

  • Authorized to work in the United States without requiring sponsorship now or in the future.

Preferred Qualifications

  • Master’s Degree Preferred

  • Experience in working in an agile work environment, with Jira and Confluence preferred

  • Experience building, utilizing, or maintaining an enterprise data asset preferred

  • Skilled in applying judgment to balance process compliance with achievement of business objectives

  • Strong organizational skills and detail oriented

  • Ability to assess a project's scope and the team's ability to execute

  • Outcome oriented with the ability to drill down from the big picture to process details

  • Ability to communicate objectives, plans, status and results clearly

  • Strong leadership skills and influencer

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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