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GWS Tool Group Customer Service Representative in Springfield, Massachusetts

Customer Service Representative

Springfield, MA (

Job Type



GWS Tool Group is a rapidly growing, energetic company that is committed to investing in the organization and it’s employees. The Customer Service Representative interacts with customers by answering product and service questions, and suggests information about other products and services. Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. The ideal candidate will strive to make a positive impact on customers by developing relationships through exceptional care, positive communication and a genuine interest in our team and clients we serve.

Opportunity Details:

As a Customer Service Representative, you are responsible for:

  • Processing and expediting customer orders and quotes via phone, fax, or email.

  • Providing assistance with technical support.

  • Supporting Quality Control with customer returns and complaints.

  • Performing routine customer service tasks.

  • Scanning customer orders and ship prints using.

  • Informing customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.

  • Checking inventory control file for available stock to fill or manufacture orders.

  • Soliciting sale of new or additional merchandise.

  • Computing price, discount and delivery date.

  • Recording special types of shipping, packing or labeling required by customer order.

  • Computing price, discount, and delivery date.


What you can provide:

  • Determination to succeed in a fast paced environment for a rapidly growing company.

  • High school diploma or general education degree (GED) required.

  • 1+ year experience or related training; or equivalent combination of education and experience.

  • A pleasant, enthusiastic, well-spoken individual with a flawless dedication to providing excellent customer service.

  • Excellent accuracy and attention to detail.

  • Excellent verbal and written communication skills.

  • Ability to work in a fast paced environment.

  • Ability to exercise sound judgement skills and solve problems.

  • Proficient with Microsoft Office products such as Excel and Word.

Physical Requirements:

  • Light work that includes moving objects up to 20 pounds at a time.

  • Prolonged periods sitting at a desk and working on a computer.

What GWS has to offer:

  • An upbeat, rapidly-growing environment where career growth opportunities are regularly available.

  • Opportunities for training and development.

  • A comprehensive benefits package, including competitive PTO, paid holidays, health, dental, vision insurance, and a 401k match program.

More about us:

GWS Tool Group is a North American based, manufacturer of highly engineered custom, standard, and modified standard cutting tools. We have accomplished this through constant investment in the organization, which has included the acquisition of industry-leading specialty manufacturers. To date, these acquired entities include GW Schultz Tool (Tavares, FL), Alliance CNC (Grand Rapids, MI), Benchmark Carbide (Springfield, MA), Intrepid Tool Industries (Phoenix, AZ), North American Tool Corporation (South Beloit, IL), Taurus Tool (Batavia, IL), STF Precision (Arden, NC), Indexable Tools (Welland, ON & Edmonton, AB), Monster Tool (Vista, CA), and CTMI (Menomonee Falls, WI). These entities now serve as the manufacturing arms of GWS Tool Group, and their respective specialties power the larger GWS engine!

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.