Massachusetts Green Jobs

Summary:

Under direct supervision, the Client Service Specialist receives & assesses requests from all major constituencies: patients, families, physicians, vendors and staff. Analyzes request and provides accurate triage using approved processes. Dispatches critical codes under supervision, provides courteous assistance and support to patients, visitors, internal customers as well as key contacts in a 24 hour by 7 day a week setting. BFMC Schedules Interpreters, monitors security system takes appropriate action if necessary.

Job Responsibilities:

1) Answer & triage incoming & operator assisted calls

2) Relay messages sent to or received from customers in a timely fashion

3) Paging subscribers for internal and external clients with supervision

4) Activates emergency code teams, disaster response team as well as stat pages with supervision

5) PCIS and SMS patient look-up for patient info

6) Flexibility: Accepts, manages, and thrives in a changing environment

7) Alert Engineering to OR alarms

8) Gives and accepts feedback, gathers, relays and responds to information with clarity

9) Demonstrates sensitivity and negotiation skills

10) BFMC ONLY- Trained to book Interpreters based on requests

11) BFMC-Trained to monitor Safelinc and Premises systems on 1st & 2nd shift and report issues to appropriate pre determined departments

Required Work Experience:

1) None

Preferred Work Experience:

1) 0-3 years Customer Service or Telephone Operator experience

2)

Skills and Competencies:

1) Computer Skills, XP, Windows 7, MAC a plus

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

Education:

GED or HiSET, Non-Graduate (Required)

Certifications:

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

Ab out Baystate Health

Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

• Baystate Medical Center in Springfield

• Baystate Children’s Hospital (located at Baystate Medical Center)

• Baystate Franklin Medical Center in Greenfield

• Baystate Wing Hospital in Palmer

• Baystate Noble Hospital in Westfield