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MGM Resorts International Casino Marketing Coordinator (MGM Springfield) in Springfield, Massachusetts

PRIMARY PURPOSE:

The primary purpose of the Casino Marketing Coordinator is to assist Guests and Casino Executives with all reservations and every aspect of the guests stay. This position provides upbeat, personalized service from first guest contact until the reservations (s) completion for all shows, restaurants and room accommodations etc.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Answer ACD (automatic call distribution) line in a friendly, professional and timely manner.

  • Practice telephone etiquette standards as established by Casino VIP department.

  • Assist guests with booking and changing reservations and/or reservation inquiries.

  • Issue complementary amenities based upon specific casino guidelines for levels of play. Ability to read/understand and evaluate casino play.

  • Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services.

  • Promote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pool.

  • Up-sell and cross-sell property amenities to guests’ company-wide.

  • Ensures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences).

  • Settles accounts upon checkout to the correct folio in accordance with comp criteria and Casino Host input.

  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

  • Assist casino hosts, VIP, Mlife, Special Events, Box Office and other departments with information regarding casino guests.

  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment.

  • Proactively seek to provide refined luxury service ensuring guest satisfaction.

  • Maintain complete knowledge of and comply with all departmental policies, procedures, and standards.

  • Identify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.

  • Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and property.

MINIMUM REQUIREMENTS:

  • High School Diploma or equivalent

  • One (1) year of relevant experience

Location:

Springfield, Massachusetts

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

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