Job Information
State of Massachusetts Benefit Calculation Support Analyst-Springfield in Springfield, Massachusetts
Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFV Purposeof theJob: The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealthemployees,retirees,andeligibleemployeesfromotherauthorizedentities.TheRetirement BenefitAdministrativeSupportAnalyst provides initial intakeand processingofvariousretirementbenefittransactionsinsupportofvariousunits,includingtheSurvivorBenefitUnitandService Purchase UnitoftheMSRB,andassists with department projects as needed. EssentialFunctions andResponsibilities: * Accurately execute data entry of survivor benefit request, service purchase request and other related transactions, obtainadditionaldocuments/informationasnecessary,andconductrequiresfollow-uptoensuretimelycompletion. * Performresearchrelatedtocreditableservice,salary,beneficiaries,andretirementcontributionstosupportaccurate processing and calculations. * Provide customer serviceandrespondtoinquiriesfrommembersandbeneficiariesbytelephoneandin-person. * Followupon recoveringoutstandingfundbalances. * ManageworkflowthroughonBASEelectroniccontentmanagementsystem * Ensuredataisaccurateandcomplete, coordinationwithinternaldepartmentsandcontactingvariousagencies, organizations and constituent groups as necessary. * Maintainworkingknowledge ofeachdepartmentandMSRB. * Developabilitytounderstandandexplaintomemberstheproceduresofeachdepartmentrelatedtoapplicabletransactions. * Providesupportandassistance tothevariousdepartmentswithinMSRB. * Maintainaccurate recordsinthe Boardscustomssoftwareprogram(MARIS) * Performdailyscanningandaccurate indexingofallincomingandoutgoingdocumentation * Adhere toTreasuryandMSRBemploymentpolicies * Other duties asassignedby Managerand/orDirector Supervisory Responsibilities: * N/A Knowledge and Skill: * Associate'sDegreeorhigher * Minimumof2yearsofexperienceinthefieldofaccounting,finance,employeebenefits,orpayrollprocessing * Intermediate to proficient skilllevelwithMicrosoft's Officesuite of products includingExcel,Word,and PowerPoint * Excellentmathematicalskills * Analytical,focused,highlyorganizedanddetailoriented. * Demonstrationofhighlevelofcustomerserviceskillsandabilitytomanagehighvolumeworkload * AbilitytodevelopworkingknowledgeofretirementplanrulesunderMassGeneralLawsChapter32,Board regulations, andpolicies. * Self-motivatedandabilityto remainfocused ontasksthrough completionwiththeabilityto adheretostrict processing deadlines * Travelas required. *Job: Administrative Services *Organization: Off of State Treas & Rec Genrl *Title: *Benefit Calculation Support Analyst-Springfield Location: Massachusetts-Springfield-436 Dwight Requisition ID: 240004TY