ConvaTec Customer Service - Special Ops Team in South Easton, Massachusetts
To warm transfer unserviceable patients, set up new clients, and to help ensure client documentation requirements stay current and valid.
To process new plans of cares for clients whose plan of care has expired. Successfully warm transfer patients who we are unable to service due to product need or insurance benefit. To also help bring 180’s client base into compliance anytime a new requirement is implemented due a change by carrier or as the result of an audit client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients of 180
Implements the Company Mission Statement.
Contact clients to warm transfer to a provider who will assist the client
Solicit and obtain new POC’s on clients whose plans are expiring
Implement new changes to documentation requirements to existing client base
Handle incoming phone calls from clients regarding orders & customer service issues
Request Medicare documentation on Medicare clients
Contacts medical facilities to obtain cultures and UAs on potential clients
Make entries as appropriate in Medtrack an internal Microsoft Access database
Place orders in Medtrack
Change orders in Medtrack
Support Team Supervisor on miscellaneous projects
Scanning and faxing all types of documentation to medical facilities
Verifying insurance for existing customer insurance changes
Performs follow up phone calls to clients after initial shipment
Verifies that client files are complete and all necessary documentation is in place
All other duties as assigned.
Qualifications and Requirements:
Must have a high school diploma, college degree preferred, not required.
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Possess medical administrative skills
Good communication skills with professionals in clinics and hospitals
Sales experience preferred
Ability to reason, problem solve, and think outside the box
Multi-task a variety of issues
Good organization skills and can prioritize tasks
Proficient in Microsoft Office programs
Good attention to detail
Flexible and adaptable to changes in environment and industry
Team Player; work well with others
Maintain confidentiality; Listen to others without interrupting; Remain open to others' ideas and tries new things.
Work with integrity and ethically; Uphold organizational values.
Meet productivity standards; Complete work in timely manner; Strive to increase productivity.
Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
Infrequent light physical effort required.
Occasional lifting up to 10 lbs.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Work performed in an office environment.
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