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ConvaTec Customer Service - Special Ops Team in South Easton, Massachusetts


To warm transfer unserviceable patients, set up new clients, and to help ensure client documentation requirements stay current and valid.

To process new plans of cares for clients whose plan of care has expired. Successfully warm transfer patients who we are unable to service due to product need or insurance benefit. To also help bring 180’s client base into compliance anytime a new requirement is implemented due a change by carrier or as the result of an audit client service support to the Account Management teams. Collect medical documentation and information in order to setup new clients of 180

Job Duties:

  • Implements the Company Mission Statement.

  • Contact clients to warm transfer to a provider who will assist the client

  • Solicit and obtain new POC’s on clients whose plans are expiring

  • Implement new changes to documentation requirements to existing client base

  • Handle incoming phone calls from clients regarding orders & customer service issues

  • Request Medicare documentation on Medicare clients

  • Contacts medical facilities to obtain cultures and UAs on potential clients

  • Make entries as appropriate in Medtrack an internal Microsoft Access database

  • Place orders in Medtrack

  • Change orders in Medtrack

  • Support Team Supervisor on miscellaneous projects

  • Scanning and faxing all types of documentation to medical facilities

  • Verifying insurance for existing customer insurance changes

  • Performs follow up phone calls to clients after initial shipment

  • Verifies that client files are complete and all necessary documentation is in place

  • All other duties as assigned.

Qualifications and Requirements:

  • Must have a high school diploma, college degree preferred, not required.

  • Six months to one year related experience and/or training; or equivalent combination of education and experience.

  • Possess medical administrative skills

  • Good communication skills with professionals in clinics and hospitals

  • Sales experience preferred

  • Ability to reason, problem solve, and think outside the box

  • Multi-task a variety of issues

  • Good organization skills and can prioritize tasks

  • Proficient in Microsoft Office programs

  • Good attention to detail

  • Reliable/dependable

  • Flexible and adaptable to changes in environment and industry

  • Team Player; work well with others

  • Maintain confidentiality; Listen to others without interrupting; Remain open to others' ideas and tries new things.

  • Work with integrity and ethically; Uphold organizational values.

  • Meet productivity standards; Complete work in timely manner; Strive to increase productivity.

Physical Demands:

  • Regularly required to sit, stand, walk, and occasionally bend and move about the facility.

  • Infrequent light physical effort required.

  • Occasional lifting up to 10 lbs.

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work performed in an office environment.

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!