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Elder Services of Cape Cod & Islands,Inc Information and Referral Specialist in South Dennis, Massachusetts

Elder Services of Cape Cod and the Islands is dedicated to promoting the welfare, enhancing the quality of life and maintaining the dignity of elders in the Cape and Islands area. Our staff is integral to the Agency and the achievement of its mission and goals. BASIC FUNCTION AND SCOPE OF JOB Responds to requests for information from the community via telephone, fax, e-mail or in-person, provides assessments and intake for Clinical Assessment and Eligibility (CAE), Family Caregiver Support, Home Care, Nutrition, Money Management and Options Counseling. RESPONSIBILITIES Provides community and staff with information resources: Facilitates the flow of information between the community and Elder Services Channels requests for information or services to the appropriate internal or external program/agency. Maintains information in ESCCI and Elder Affairs databases Provides monthly and yearly statistical data Represents agency at public forums, provides outreach to the community regarding services provided by ESCCI Remains current regarding community developments and new programs that assist elders Attends the monthly Clinical Services Staff meeting Obtains and maintains the AIRS (Association of Information and Referral Specialists) and CIRS A/D certifications. Completes referral procedures for the above listed departments including: Determination of need Screening for eligibility Accurate data input Periodic monitoring of Consumer Satisfaction Provide monthly and yearly statistical data to management staff regarding calls/requests. Assist management staff and outside agencies (when approved by supervisor/Executive Director) by providing relevant information regarding calls/requests; maintain for the agency an extensive library of Information and Referral resources, including: Display rack of agency-related information in lobby Display rack of information on other programs and agencies in outer lobby Resource information located on Executive Office of Elder Affairs\' web site Participates in standardized consumer surveys as directed by Elder Affairs Uses WILD/SAMS software to send referrals to the Cape Organization for the Rights of the Disabled, our ADRC Partner Accepts warm transfer calls from the Mass Options Call Center Other duties as assigned by supervisor. PHYSICAL/MENTAL/VISUAL DEMANDS Computer use and telephone use with headset are a daily requirement Occasional travel on/off Cape, MA driver?s license required PRIMARY REQUIREMENTS Bachelor\'s Degree Excellent interview skills, supportive manner on the telephone, and excellent oral and written communication skills, ability to work with a broad range of competencies. Support of teamwork concepts, ability to ask for help, scrupulous attention to work schedule. Attention to detail, adherence to timelines, and ability to manage multiple tasks simultaneously. Knowledge or experience in a customer service environment, with good listening and problem-solving skills. Data Entry and Computer experience required