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ThermoFisher Scientific Senior Site Specialist - Inventory & Lab Support Services - Somerville, MA in Somerville, Massachusetts

Job Description

When you’re part of the team, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information

Unity Lab Services provides a single source for coordinated lab service, support and supply management. Our customized service offerings and outstanding service guides have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

How will you make an impact?

The position is focused primarily on scientific support services: order entry, order management, operating customer procurement systems, stockroom services, biohazarous waste removal, shipping & receiving and other laboratory support services.

What will you do?

  • Makes on-site program replenishments and disbursements. Performs stockroom duties to include: receiving, put-away, stock rotation, cycle counts, detailed replenishment and other functions according to customer requirements.

  • Customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, performing 3rd party & agent buys.

  • Applies either Thermo Fisher Scientific’s order/inventory management platform and/or customer ordering system.

  • Perform laboratory services such as biological waste collection/sterilization, and other laboratory support services.

  • Operates various Thermo Fisher Scientifics’ handheld devices.

  • Delivers direct shipment orders to end users/ performs deliveries as required.

  • Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Supervisors (and Site lead) regarding daily duties.

  • Makes decisions and applies available resources to meet customer requirements, independently.

  • Analyzes/maintains/reconciles various customer and company reports.

  • Communicates with supervisor any customer issues and/or potential problems.

  • Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.

  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

  • Works efficiently with a diverse cross-functional team.

  • Accepts Practical Process Improvement (PPI) methodologies.

  • Access & use Thermo Fisher Scientifics’ Intranet and SharePoint document management system.

  • Represents Thermo Fisher Scientific throughout customer locations, professionally and positively.

  • Complete projects as assigned by management.

How will you get here?

Requires a High School Diploma or GED. College degree preferred, but not required.


  • Experience in laboratory setting or services preferred

  • 2+ years of equivalent experience required

Knowledge, Skills, Abilities

  • Shown customer service skills

  • Detail oriented, problem solver, promotes team engagement.

  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

  • Shown verbal, written and presentation skills

  • Able to read, write and speak English fluently.

  • Displays a high level of confidentiality for both customer and Fisher.

  • Must maintain Thermo Fisher Scientifics’ Four-I Values

  • Must possess a strong desire to serve the customer, and the interpersonal abilities to deal with various levels of personnel at the customer site.

  • Possess strong interpersonal ability to deliver excellent customer service including maintaining a professional appearance at all times.

  • Possess the operating skills to use hand held scanners and learn to enter data in various systems.

  • Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

  • Possess the ability to multi-task and meet due dates as needed.

  • Ability to use a computer and possess intermediate skills in Microsoft Office suite of software.

  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. May be required to work independently at customer location.

  • Routine extensive walking.

  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)

  • Able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.

  • Able to use material handling equipment such as push carts and pallet jacks.

  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses.

  • Some areas require steel toe shoes, bump hats and/or safety glasses

  • Able to work overtime as required.

Competitive wages & Excellent benefits package

  • Review our company’s Total Rewards (

  • Medical, Dental, & Vision benefits-effective Day 1

  • Paid Time Off & Holidays

  • 401K Company Match up to 6%(after 1 year)

  • Tuition Reimbursement – eligible after 90 days

  • Employee Referral Bonus

  • Employee Discount Program

  • Recognition Program

  • Charitable Gift Matching

  • Company Paid Parental Leave

  • We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

  • We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.