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Aerotek Customer Service Representative in Somerville, Massachusetts


Description: • Assist incoming callers with requests and providing great customer service • Assist customers with submitting a request for medical records • Provide status updates regarding requests • An upbeat, patient centered attitude is a must • Our employees must, at all times, safeguard and protect patients’ right to privacy • We are responsible for ensuring that only authorized individuals have access to our patient’s medical information and that all releases of information are in compliant with the request, authorization, company policy, and HIPAA regulations • Applicants should have familiarity with medical terminology and medical office processes and procedures


customer service, call center, outbound call, healthcare, Microsoft office, Banking, Hvac, Auto parts, Counter sales, Medical records management, HIPAA, Work from Home

Top Skills Details:

Customer service, Call center, Computer proficiency

Additional Skills & Qualifications:

6+ Months of call center experience High school diploma or equivalent

• At least 1 year of experience in medical records department or a like setting o Preferred but not required • Minimum of 6 months of prior inbound call center experience o Required • Strong computer skills • Knowledge of Microsoft Word and Excel • Communication skills • Ability to type 50 WPM • Must be able to use a fax, copier, and scanning machine • Must be willing to learn new equipment and processes quickly • Must be self-motivated, a team player and have proven customer satisfaction skills • Understanding of HIPAA privacy laws and compliance standards

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.