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Randstad US customer service representative - somerville, ma in somerville, Massachusetts

customer service representative - somerville, ma.

  • somerville , massachusetts

  • posted february 6, 2024

job details


  • $15.50 - $16 per hour

  • temporary

  • high school

  • category office and administrative support occupations

  • referenceAB_4461307

job details

We are looking for enthusiastic Customer Service Representatives to join our team in Somerville, MA. As a Customer Service Representative, you will be the first point of contact for patients and their families, providing assistance and support in navigating our healthcare services. You will handle inbound and outbound calls, answer inquiries, schedule appointments, and ensure a positive experience for every caller.

salary: $15.5 - $16 per hour

shift: First

work hours: 11 AM - 7:30 PM

education: High School



  • Provide outstanding customer service to patients and their families via phone calls.

  • Answer inquiries regarding healthcare services, appointments, and general information.

  • Schedule appointments accurately and efficiently.

  • Navigate computer systems to access patient information and update records.

  • Maintain confidentiality of patient information and adhere to HIPAA regulations.


  • High school diploma or equivalent required; some college coursework preferred.

  • Previous experience in customer service or call center environment preferred.

  • Excellent communication skills, both verbal and written.

The essential functions of this role include:

  • working weekends


  • Call Center

  • Customer Service

  • Medical Terminology


  • Years of experience: 1 year

  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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