Massachusetts Green Jobs

call center rep.

• somerville , massachusetts

• posted september 13, 2023

job details

summary

• $15 - $16 per hour

• temporary

• high school

• category office and administrative support occupations

• referenceAB_4330364

job details

Randstad in partnership with Mass General Brigham is actively seeking a team member for their call center. Mass General Brigham is an integrated healthcare system built on a legacy of two leading academic medical centers. If you are fully vaccinated, have retail or customer service experience, and are willing to work 100% onsite, please today!

salary: $15 - $16 per hour

shift: First

work hours: 8 AM - 4 PM

education: High School

Responsibilities

The Operator provides services to a 24x7 call center. The Operator receives and manages several types

of incoming calls including calls to the main hospital number, calls for patient information, pages, code

calls and answering service calls. The ideal candidate is able to move easily between calls, treating every

caller as a welcome guest.

Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the

prescribed phraseology.

Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current

paging status as requested by the holder of the pager.

Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.

Understands the various “codes” and the procedures for their activation. “Codes” include: medical,

fire, internal and external disasters, and other emergencies, often of a life-threatening nature.

Skills

• Call Center

• Typing Skills

• Follow-up

• Active Listening

• Telephone Etiquette

• Interpersonal Sensitivity

• Empathy

• Basic Computer Skills

• Basic Software Skills

• Call Center Support

• Time Management

Qualifications

• Years of experience: 0 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

get in touch

we are here to help you with your questions.

SA

stephanie alvey

• +1 857 282 7510 (tel:+1 857 282 7510)

• stephanie.alvey@randstadusa.com