U-Haul Call Center Agent (Part-Time) in Somerville, Massachusetts
31 Olympia Ave, Woburn, Massachusetts 01801 United States of America
U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services.
U-Haul offers its Agents:
Opportunities for advancement
Health insurance & Prescription plans if eligible
Paid holidays, vacation, and sick days if eligible
MetLaw Legal program
MetLife auto and home insurance
Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
401k and Employee Stock Ownership Plan
24-hour physician available for kids
Dental & Vision Plans
Subsidized gym/fitness membership if eligible
Business and travel insurance
LifeLock Identity Theft Protection
Critical Illness/Group Accident Insurance
Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations
Assist in controlling rental equipment inventories within the assigned marketing company geographic area
Update, review, and audit inventory reports
Answer customer inquiries
Assist centers and dealers with reservations and additional tasks
Schedule U-Box routes for customers in local area
High School Diploma or equivalent
Working knowledge of office equipment such as multi-line phones, phone etiquette, Word, and email.
Customer service experience
AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy will not apply to team members hired before February 1, 2020.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.