Massachusetts Green Jobs

MassHire JobQuest Logo

Job Information

National Grid Senior Supervisor, Underground Worker in Somerset, Massachusetts

As part of National Grid’s continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation.

About us

National Grid is hiring a Senior Supervisor for our Gas Customer Meter Service,

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The role holder is responsible for the safety, reliability, security and integrity of the underground electric distribution system through the daily supervision and organization of operations personnel in order to complete job tasks while complying with Company, departmental and Regulatory policies, procedures and statutory requirements.

Supervise internal personnel to assure the timely and cost effective completion of work within the area of responsibility.

Provide emergency response and supervision of personnel engaged in a 24 hour, 7 day per week operation.

Key Accountabilities

  • Supervise a culturally diverse workforce through coaching, counseling and team building to ensure tasks are carried out in an efficient manner.

  • Oversee the Underground Electric operational workload of team to ensure allocated resources are fully utilized in order to deliver against agreed upon work plan and execute work activities within planned unit and budget cost.

  • Ensure supervised Underground Electric teams comply with safety standards, policies and processes in order to ensure a safe working environment and minimize risk for all staff.

  • Review, ensure accuracy and execute the approval of area purchase orders, invoices and payroll activities.

  • Execute all work tasks in compliance with all Company, Federal and State policy and regulatory requirements.

  • Build good working relationships with internal & external customers and manage the day-to-day relationship with them in order to understand their requirements and deliver appropriate solutions within National Grid policies and processes.

  • Monitor performance of allocated Underground staff including issues relating to sickness, discipline and poor standards of work in order to ensure that work is performed efficiently and effectively.

  • Act as the Underground first point of contact for multiple internal stakeholders and outside agencies in order to provide support and ensure National Grid deliver against service level agreement.

  • Promote and implement Underground Electric best practices in order to ensure all work tasks achieve high productivity and low costs.

Supervisory/Interpersonal- Experience Required

  • Ability to build effective, respectful, working relationships.


  • A Bachelor's degree preferred in a related area or 5 years of related Underground experience, or committed to ‘on the job’ training programs with practical experience of methods, processes and techniques relevant to area or discipline.

  • Technically proficient within subject matter and experience of leading a team involved in Underground Field operations activities is preferred.

  • Ability and knowledge to develop standard operating procedures for field personnel to perform underground electric work and connections on energized distribution/transmission facilities is preferred.

  • Must have, or possess the ability to develop a working knowledge of information systems critical to the work management, financial reporting and performance tracking of the Underground Department.

  • Must have or possess the ability to develop knowledge and understanding of National Grid’s policies and processes and how to apply them effectively to the Underground Department

  • Must have demonstrated or possess the skills to build effective, respectful, working relationships.

  • Ability to perform off-hour coverage and provide sound decision-making during emergency situations.

  • Valid driver’s license required.

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.  We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.  National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.