Stryker Technical Support Engineer in Shirley, Massachusetts
Stryker is one of the world’s leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. Stryker offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives.
We are currently seeking a Technical Support Engineer to join Stryker’s AIRO-CT Scanner Systems Team in Shirley, MA .
Who we want
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Self starter. People who thrive in an autonomous work atmosphere. Go getter mentality.
Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships
What you will do
Responsible for supporting all customer service requests via phone or voice mail in a timely manner.
Provides remote troubleshooting, repair, and user guidance regarding the operation of the AIRO-CT Scanner system per American College of Radiology (ACR), U.S. Food & Drug Administration (FDA), International Organization for Standards (ISO), and International Electrotechnical Commission (IEC) rules, standards, and regulations.
What you need
Bachelor’s degree in Electronic Engineering Technology, Mechanical Engineering, Biomedical Engineering Technology or related engineering preferred.
Must be able to effectively manage multiple conflicting priorities in fast-paced environment.
Must be able to learn and absorb product knowledge quickly and efficiently
Must be able to communicate effectively via phone and email.
Must be capable of moderate physical tasks (lifting and manual assembly)
Ability to operate common office equipment.
Familiarity with computer networking
Analytical – Comprehends complex or diverse information; Collects and researches data; uses intuition and experience to solve problems.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem-solving situations.
Communication – Develops a working relationship with the software development team, design team, project managers, and other relevant parties; works well in a team
Self-motivated – Effectively commits self to achieving and takes advantage of opportunities
Will fully investigate reported product issues including internal/external networking, CT image quality, and Windows/AIRO software operating systems in order to assist Stryker direct customers and AIRO-CT field service reps with troubleshooting.
Initiates and tracks CRM based documentation to authorize and direct 3rd party providers to complete assigned field work according to customers’ contractual obligations.
Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
Utilize proper software and technological tools to maintain proper records and access technical information.
Strive for operational excellence by promoting a team based, product-focused organization; contributing to continuous improvement.
Participates in the creation and continuous improvement of standardized work.
Identifies and records all productivity issues or concerns and help root cause problems. Participates in the development and implementation of corrective actions.
Participate in continuous improvement activities/projects and assist in any additional team/organizational projects.
Builds relationships and fosters teamwork with team members, leadership and individuals within other depts.
Perform additional duties as assigned.
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