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Beacon Hill Staffing Group, LLC Customer Service Representative in Savage, Massachusetts

Customer Service Representative - Job Description\ The customer service representative is responsible for providing effective customer service for all\ internal and external customers by using excellent, in-depth knowledge of company products as well\ as communicating effectively with co-workers within the organization - sales, inventory management,\ warehousing and distribution, product specialists, and technical support.

Job Tasks:\ - Serve customers in the high technology industry by providing timely and accurate product\ information; maintain effective customer relationship\ - Ensure customer orders are processed and filled per the customers\' requirements.\ - Coordinate activity with inventory management, warehouse and distribution, production facility,\ and accounts receivable.\ - Resolve product or service performance issues by clarifying the customer\'s complaint;\ determining the cause of the problem; selecting and explaining the best solution to solve the\ problem; expediting correction or adjustment; following up to ensure resolution.\ - Contribute to team effort through identification and effective implementation of process and\ system improvements as well as backup to other Customer Service Representatives.\ - Prepare product and service performance reports by collecting and analyzing customer data.\ - Update and maintain customer accounts in ERP system.

Requirements:\ - Minimum 2-3 years customer service experience in an office environment\ - 1-2 years college or technical education; College degree desired\ - Proficient in Microsoft Word, Excel and Outlook.\ - Experience an ERP system strongly preferred\ - Demonstrated ability to develop and maintain strong customer relationships by providing high\ customer satisfaction with superior service.\ - Strong interpersonal and communications - verbal, written communication and active listening\ skills\ - Demonstrated ability to anticipate and solve customer issues with a sense of urgency.\ - Demonstrated ability to follow through, manage multiple accounts, provide sales support and\ multitask while maintaining order accuracy.

- Strong attention to detail, time management, and decision-making skills\ - Ability to organize and manage multiple priorities\ \ - Self-starter, self-motivated and consistent performer at a high level.\ - Thrive in a fast-paced work environment while maintaining a positive attitude.\ - Must be able to pleasantly and professionally interact with a variety of professionals internally\ and externally.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.\ {target="blank"}\ Company Profile:\ \ Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.\ \ Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.\ \ Learn more about Beacon Hill Staffing Gro p and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting{target="blank"}.\ \ We look forward to working with you.\ \ Beacon Hill. Employing the Future (TM)