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Robert Half International Customer Service Representative in Rockland, Massachusetts


OfficeTeam's well known client is adding candidates to their Research Team for a 3 month assignment! The Customer Service Representative is responsible for gathering information about construction materials, equipment and labor through phone calls as well as internet research from existing and developed sources across the country. You will ensure that the researched information is accurately inputted in their database and documentation for the information chain exists.

  • Find and document sources of Construction Cost Information on a daily, weekly, monthly basis through phone and internet research in a timely and efficient manner.

  • Ensure the Construction Cost Information is captured and stored in the company database.

  • Keep accurate records and documentation of sources, contact dates, etc.

  • Assist in the editorial process as needed

  • Support for consulting projects as needed

Fully remote

Hours: Monday-Friday, 8am-5pm

Timeline: Phone screen or Zoom prior to starting

Duration: Projected to be a 3 month assignment but can very well extend

Pay: $18/hour


  • Strong communication skills and able to receive criticism well

  • Customer service and office administrative skills

    • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Microsoft Office Suites experience highly preferred

  • Solid understanding of construction

  • Command of Administrative Assistance

  • Deep understanding of cold calling

  • Cold calling experience

  • Practical knowledge of Microsoft Office 365

  • Earlier work involving Microsoft Outlook

  • General familiarity with Microsoft Office

  • Background working with Microsoft Word

  • Experience with customer service

  • Adeptness in navigating basic office equipment and protocols

  • Demonstrated knowledge of Microsoft Excel

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Proficiency with Microsoft Office required

  • Enthusiastic attitude and an engaging businesslike approach

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • 2+ years of past relevant experience

  • Experience performing extensive research to resolve complex customer inquiries

If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: $17.10 - $19.80 / Hourly

Location: Rockland, MA

Date Posted: February 19, 2021

Employment Type: Temporary

Job Reference: 02110-0011710154

Staffing Area: Office u0026 Administrative