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East Boston Neighborhood Health Center Customer Service Rep II in Revere, Massachusetts

Thank you for your interest in careers at EBNHC!

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

Interested in this position? Apply on-line and create a personal candidate account!

Current Employees of EBNHC - Please use the internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.

To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org (http://http//careers.ebnhc.org/) .

Time Type:

Full time

Department:

Contact Center

All Locations:

Revere

Description:

Job Profile Summary

We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients.

Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis. Excellent Career ladder job!

Essential Duties and Responsibilities:

  • Schedule, reschedule, and cancel appointments.

  • Document clear and concise messages and route appropriately.

  • Appropriately transfers calls to other departments when required.

  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.

  • Process refill requests accurately and effectively, according to guidelines.

  • Conduct outreach calls on behalf of clinical departments.

Requirements and Responsibilities:

  • HS Diploma/GED required.

  • Excellent written and verbal communication, judgment and problem solving skills.

  • Minimum of 1 year customer service, administrative, or call center experience.

  • Bilingual fluency Spanish/English required.

  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.

  • Proficient in Microsoft Office Suite.

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