Massachusetts Green Jobs

Technical Account Manager

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. We are a software company that provides generous compensation, excellent benefits, and the opportunity to be surrounded by passionate team members that look out for each other.

We are seeking a highly skilled and motivated Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong client relationships, providing technical expertise and support, and ensuring the successful implementation and utilization of our products and services. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Responsibilities:

• Serve as the main point of contact for our clients, developing and maintaining long-term business relationships

• Understand clients' technical requirements and objectives, and provide solutions and recommendations accordingly

• Serve as the single -point of contact for troubleshooting and support, follow-up and timely - resolution of -support cases, configuration review and project related requirements

• Collaborate with cross-functional teams to ensure smooth implementation and integration of our products and services. Liase directly with Product Engineering for escalated issues

• Support case ownership to identify common issues for broader resolution ( eg. training, product, enhancements. etc.)

• Assist with developing minor– enhancements to enable the customer experience as needed

• Conduct regular check-ins with clients to evaluate their satisfaction and identify opportunities for improvement

• Stay up-to-date with industry trends, technologies, and best practices to provide valuable insights and solutions to clients

• Prepare and present reports and progress updates to internal stakeholders and clients as needed

Qualifications:

• Bachelor's degree in a relevant field such as Computer Science or Engineering

• Must have experience working with or in ServiceNow.

• Previous experience in a technical support or account management role

• Strong technical background and understanding of software and hardware systems

• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders

• Proven ability to effectively manage multiple clients and projects simultaneously

• Strong problem-solving skills and ability to think analytically and creatively

• Self-motivated and proactive, with a strong sense of accountability and ownership

• Ability to thrive in a fast-paced and dynamic environment.

About Nuvolo:

Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to connect all people, physical locations, assets, and work. Our customers span multiple industries including healthcare, life sciences, financial services, government, and more. Hundreds of brands including 7-11, Chevron, and Premera Blue Cross trust Nuvolo to optimize their workplace operations.

Nuvolo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The salary range for this position is $105,000-$110,000 base salary plus bonus . Proposed salary for the selected candidate will depend on a variety of job-related factors, including but not limited to geographic location, market requirements, experience, training, and education.

Department

Service Delivery

Employment Type

Full-Time

Minimum Experience

Experienced

Compensation

$110,000-$115,000