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Iron Mountain Director, Business Operations, Digital Solutions (Remote/Virtual) in Remote, Massachusetts

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.


A key leadership team role within Global Digital Solutions organization that collects, organizes, analyzes and publishes key data points from across the business to inform key business decisions. Director will lead a global team specializing in the collection and publication of information including sales\commercial performance, financial performance, operational performance and SaaS product usage information in support of making strategic decisions to shape the future of the business. Director will be a trusted advisor to leaders around the globe in growing their Digital Solutions business through timely presentment of actionable data. Role will also have product ownership over business unit’s reporting toolsets and oversee the creation of scalable internal processes to support new product offerings.


  • Collect and publish business data and key performance indicators on expected cadence

  • Participate in analysis of data and trends to drive action that shape the future of the business

  • Maintain product roadmap for operational reporting tools based upon user input and business priorities

  • Continuously improve collection and presentment of data through automation and standard corporate tools. Continuously evaluate and recommend the right KPIs for the business as the business evolves

  • Oversee and continuously improve commercial deal approval process to promote efficiency and support of the commercial organization in attempts to garner additional revenue

  • Develop & cross train talent around the globe in order to provide more insightful analysis to stakeholders

  • Ensure internal processes for new products such as KPI collection, billing, new customer onboarding, etc. are scalable and as automated as possible

  • Ad-hoc reporting and initiatives as directed.


  • Excellent ability to understand data, identify trends and ‘connect the dots’ across diverse data points to yield actionable recommendations for stakeholders

  • Solid reporting skills and understanding of underlying technologies for collection and massaging of data

  • Excellent presentation skills both verbally and in presentation format in order to create easily understood data and conclusions to be drawn.

  • Comfortable with financial reporting and cause and effects of business actions on the income statement

  • Experience in managing remote & international resources helpful, multiple languages also helpful

  • Sales Operations, financial planning & analysis, SaaS product experience or other relevant experience required.


  • Opportunity to sit at the nexus of a $300M growing digital business and to join the leadership team in shaping the future.

  • Excellent opportunity for candidates to experience all aspects of a thriving business from sales to operational execution and to be a part of leading the business through the use of data. Experience will yield solid understanding and background for career advancement across a wide choice of disciplines.

  • Be part of an ever evolving global organization focused on transformation, innovation and growth

  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self

  • Global connectivity to learn from 26,000+ teammates across 52 countries

  • Be part of a winning team who embrace diversity, inclusion, and our differences

  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement


Category: Operations Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0025187