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Groups: Recover Together Business Operations Manager in Remote, Massachusetts

Groups Recover Together is looking for a Business Operations Manager who will be responsible for supporting the integration, implementation and standardization of all net-new processes and workflows to ensure sustainable and profitable growth for the company while maintaining strong clinical quality and outcomes. This role will support change management initiatives to drive operational and financial excellence, and support a variety of high-value strategic initiatives, working closely with the Director of Business Operations and the C-Suite.

The ideal candidate is a strong communicator and cross- functional project manager and a thoughtful leader with a passion for driving efficiencies and results. This role also calls for a strong analytical thinker capable of dissecting complex data and information and translating these inputs into practical and strategic solutions to accelerate and optimize impact. This role will be able to take direction well, demonstrate executive presence and influence, show strong initiative, and demonstrate excellent follow- through and attention to detail.

This position is remote, within the U.S.

  • Identify and execute on opportunities for increased growth, efficiency, and quality, with a focus on implementation and enablement of office staff

  • Drive change management initiatives, working closely with leadership and office-level staff

  • As clinical and operational practices are introduced or updated, partner with relevant staff to develop appropriate workflows and ensure training is coordinated to address relevant changes

  • Partner with L&D team to design and implement change management initiatives across the organization

  • Identify innovative ways in which technology can be used to make staff enablement more efficient, scalable and/or engaging, in partnership with cross-functional leaders

  • Develop processes and tools for program leadership to track implementation of strategic goals and action items

  • Design and execute an operating rhythm with key stakeholders for strategic initiatives as needed to ensure effective execution

  • Establishes deadlines from each identified project and organizational goal and holds responsible parties accountable to the timelines

  • Proactively highlights and resolves issues that would impact project timelines

  • Develop strategies to realize executive leadership goals, objectives, and action items.

  • Provide recommendations on continuous business process improvements to executive leadership and program management

  • Designs, implements, and consistently monitors workflow and productivity measures to meet organizational needs and program requirements

  • Strategically partner across business lines to conduct actionable analytical and operational support to understand the drivers of clinical outcomes, business growth, profitability, and efficiency

  • Proactively drive significant ad hoc projects and analysis of key business issues, with focus on member outcomes and financial drivers

  • Bachelor’s degree

  • A commitment to the company’s mission and values: challenging the status quo in substance use treatment; innovating constantly to improve outcomes and the member experience; and not stopping until every person who needs help has access to recovery services

  • 1-3 years of experience of process improvement, project management, consulting, and/or strategic finance experience

  • Ability to synthesize complex and diverse information, think creatively, and pragmatically solve problems

  • Passion for driving more efficient and effective member outcomes

  • Strong interpersonal and communication skills, able to work cross-functionally across all aspects of the business, and skilled in gaining cooperation and common accountability

  • Executive presence and ability to influence senior leadership

  • Able to structure and process qualitative or quantitative data, draw insightful conclusions from it, and recommend an appropriate course of action

  • Able to drive multiple high priority change management initiatives to completion simultaneously

  • Self-starter, able to work with minimal guidance

  • Highly proficient with financial/analytical modelling and Excel preferred

  • Experience in a high-growth environment strongly preferred


ID: 2022-3912

External Company Name: Groups Recover Together, Inc.

External Company URL: