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State of Massachusetts Transportation Compliance and Risk Management Officer in Quincy, Massachusetts

_Transportation Compliance and Risk Management Officer_



The mission of Executive Office of Health and Human Services Human Service Transportation (HST) Office is to promote access to health and human services, employment, and community life by managing a statewide brokerage network for eligible consumers and by providing technical assistance and outreach strategies in support of local mobility and transportation coordination efforts for transportation-disadvantaged residents of Massachusetts.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

Reporting to the Director of the HST Office, the Transportation Compliance and Risk Management Officer will work with the Director of the Human Service Transportation Office provide oversight of quality assurance and risk management of Statewide Transportation Brokers who manage the delivery of transportation services to six Health and Human Service Agencies including MassHealth, Department of Developmental Disabilities, Department of Public Health, Department of Mental Health, Massachusetts Rehabilitation Commission, and the Massachusetts Commission for the Blind; coordinate with other program managers to ensure implementation of regulations and policy changes provide access to high-quality health care.

The Transportation Compliance and Risk Management Officer will coordinate and implement the daily operation of the risk management and compliance functions in accordance with all federal, state, regulations, policies, and procedures for the safe and efficient delivery of non-emergency medical and day habilitation transportation.

Duties include:

  • Developing strategies to identify, assess, monitor, and prevent risks to the safe delivery of transportation services

  • Monitor the quality, efficiency, and integrity of provider operations

  • Communicate and report on risk data which includes monthly, quarterly and annual reports

  • Operations data collection and validation

  • Investigations of critical and non-critical incidents

  • Ensure that all transportation services are provided as ordered and in accordance with Service Provider Performance Standards and Broker responsibilities established by the HST office.

  • Develop, review and/or monitor the implementation of Corrective Action Plans

  • Perform Root Cause Analysis to identify and develop corrective action plans when consumer safety or a quality of transportation issue is identified

  • Develop, implement and oversee policies and procedures relating to HST quality initiatives for transportation programs

  • Analyze incident reports daily to determine the need for further investigation while maintaining strict consumer confidentiality

  • Coordination with DDS and the Disable Persons Protection Commission’s (DPPC) investigations and corrective actions.

The Transportation Compliance and Risk Management Officer will work with providers and contracted entities to ensure that the services provided improve the health outcome of eligible members and result in cost-efficiency and improved access to care. The Transportation Compliance and Risk Management Officer will also ensure that providers and contracted entities develop and implement transportation operations performance measurements and initiatives that align with applicable federal, state, and program specific rules and regulations and. In performing these responsibilities, the Transportation Compliance and Risk Management Officer will collaborate with the other HST units, internal and external staff, the Ambulance Association and other stakeholders as appropriate to achieve the objectives of HST.

Preferred Qualifications



· Excellent analytical, interpersonal, project management, negotiation and leadership skills.

· Ability to communicate effectively, both orally and in concise writing.

· Knowledge and experience with transportation quality improvement processes

· Experience using investigative techniques to obtain information through examination of documents, questioning, and observing individuals and procedures

· Ability to prepare general and analytic reports which include visually interpreting data in graphic form

· Understand the impact of policy decisions on risk

· Work independently and as part of a multidisciplinary team

· Ability to communicate recommendations to upper management and transportation providers

· Experience in government compliance programming, contracting, and/or procurement

· Experience with quality assurance and improvement initiatives

· Knowledge of MassHealth Transportation regulations

· Knowledge of laws, rules, regulations, policies, procedures, specifications, standards, and guidelines governing the Human Service Transportation office

Special Requirements:

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit click on "Information for Job Applicants".

As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in investigatory, law enforcement or regulatory administration work, or (B) and equivalent combination of the required experience and the substitutions below.


A Bachelor's or higher degree may be substituted for a maximum of the two years of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Compliance and Certification

Organization: *Exec Office Of Health and Human Services

Title: Transportation Compliance and Risk Management Officer

Location: Massachusetts-Quincy - 100 Hancock Street

Requisition ID: 190009CZ