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State of Massachusetts Temporary Customer Service Representative - RMV Service Centers in Quincy, Massachusetts

As a Customer Service Representative for the Registry of Motor Vehicles, you can help to make everyday life possible for thousands of Massachusetts residents. With each and every transaction, you’re helping people to live, work and enjoy the Bay State.

Whether you’re helping teens to obtain their learner’s permit, car owners to register new vehicles or newcomers by converting an out-of-state license, you can make a positive impact on the lives of your customers.

So if you’re good with people, a quick thinker, take pride in your ability to multitask, and enjoy patiently helping others, we’d love to hear from you about our Customer Service opportunities.

Please be advised that the starting salary is $42,568.61, which is non-negotiable. And this is a temporary position and the length of employment in this role is limited up to 12 months from the start date.

About the Registry of Motor Vehicles

Our mission is to deliver excellent customer service and provide a safe traveling environment to those living and traveling in the Commonwealth. We work hard to create the nation’s safest and most reliable transportation system, which strengthens our economy and enhances our quality of life.

Duties & Responsibilities

  • Interacts with customers to respond to inquiries and complaints.

  • Issues licenses, identification cards and motor vehicle registrations.

  • Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

  • Uses computer terminals, vision instruments, automatic testing devices and other equipment.

  • Administers vision tests in accordance with agency policy.

  • Operates computer equipment to create, retrieve, review, change or update driver/vehicle/business information.

  • Ensure appropriate confidentiality and security of information.

  • Reviews reports for compliance with state and federal guidelines.

  • Collects fees (cash or check) and performs credit card transactions.

  • Reconciles receipts with revenue control documents.

  • Operates computer terminals with photo imaging software.

  • Schedules road examinations.

  • Prepares forms and other documents related to licenses, registrations, identification cards and receipts for titles.

  • Amends title and registration records.

  • Maintains Registry of Motor Vehicle filing systems.

  • Reviews customer documents in support of transactions for accuracy and veracity.

  • Conducts research for additional information from third parties (other states, state agencies, etc.) to complete transactions.

  • Assists other state and local agencies with Registry of Motor Vehicle information.

  • Assists customers with problem resolution.

  • Provided information to the public regarding Registry of Motor Vehicle guidelines, requirements and procedures in-person and on the phone.

  • Greets customers, determines a customer’s purpose, assesses readiness, and directs them to the appropriate line.

  • Directs customers to kiosks and other automated services where appropriate.

  • Assess that customers have the correct forms/applications, supporting documents, and acceptable payment.

  • Returns improper or incomplete forms or documents to the applicant, explaining reasons for rejection and steps necessary to complete forms/applications.

  • Provides checklists and assistance in completing forms/applications.

  • Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements and procedures in-person and on the phone.

Preferred Qualifications

Fluency in a second language.

Pre-Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

If you have any questions regarding this position, please contact the Human Resources, Felis DePina, atfelisberta.depina@state.ma.us.

Minimum Entrance Requirements

Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.

Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Substitutions

A Bachelor's degree may be substituted for the required experience.

Special Requirements

Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.

An Equal Opportunity / Affirmative Action Employer. Females, minorities,

veterans, and persons with disabilities are strongly encouraged to apply.

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All job applications must be submitted online through MassCareers to be considered.

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If you need an accommodation to complete the application electronically, please contact the Interim ADA Coordinator, Derrick Mann, at 857-368-8541.

Job: *Administrative Services

Organization: *Massachusetts Department of Transportation

Title: Temporary Customer Service Representative - RMV Service Centers

Location: Massachusetts-Quincy - 25 Newport Ave Ext

Requisition ID: 190007OW

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