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SS&C Technologies Investor Services Representative - Remote Inbound Contact Center in Quincy, Massachusetts

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity , then we are the right fit for you.

Job Description:

Remote/Work from Home Opportunity for the following Markets:

Missouri, Kansas, Colorado, Florida, Maine, Massachusetts

Monday – Friday work schedules between 8am-8pm ET (7am-7pm CT) ; Schedules posted every two weeks for following 2 weeks

Enjoy competitive pay as you launch your career in the financial services industry.

Our Global Investor & Distribution Solutions division is a leading service provider within the financial investment industry. We are looking for enthusiastic and highly motivated financial service professionals to join our growing team.

What you can expect:

As an Investor Services Representative, you will work in a dynamic inbound contact center assisting people reach their personal financial goals. In this position you will respond to a variety of mutual fund investment requests from shareholders and financial professionals. This can include establishing new accounts, processing various transactions such as contributions, withdrawals, and maintenance, and educating customers on the legal requirements and certifications needed.

This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients.

What does SS&C offer you?

SS&C believes that a balanced life is important. We offer a competitive compensation and benefits package including a variety of programs, tools, and resources to help you manage the health and well-being of you and your family, and reaching your financial goals.

  • Competitive pay plus bonus opportunities

  • Monday – Friday work schedule, no late night or weekends

  • Remote opportunity with equipment provide

  • Paid training to provide you with the tools for success

  • Health, Dental, Vision, Life Insurance, and Disability plans

  • Generous Paid Time Off (PTO) program including paid holidays and volunteer time

  • Retirement plan with 100% employer match up to 6% with immediate vesting

  • Tuition reimbursement

  • Personal and professional development programs internal certifications

    Preferred Experience and Skills you bring to SS&C:

  • Excellent interpersonal and professional communication skills

  • Demonstrated enthusiasm for providing quality service in a professional environment

  • Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry

  • Ability to communicate complex financial information in tangible, simple terms

  • Proven ability to adapt your communication style based on the customer’s level of understanding in order to meet their needs

  • Strong commitment to continuous learning and development

  • Previous financial services and mutual fund experience preferred but not required

  • Bachelor’s degree or equivalent combination of work and education experience preferred

    Required Minimum Work-space and Internet Specifications:

  • High speed internet with wired connection

  • Work space in your home to attend training and work without interruption

Note: You may be required to work in the office if you do not have an adequate home work environment and required internet connection.

Required Experience and Skills you bring to SS&C:

  • Be at least 18 years of age or older

  • Must have a high school diploma or equivalent

  • Excellent interpersonal skills

  • Strong research and problem solving skills

  • 1 year of prior customer service or financial services experience

  • Ability to quickly learn and retain complex product information

  • Ability to navigate multiple software applications in a Windows based environment

  • Ability to accurately type 35+ works per minute

  • Ability to work a full time training schedule between the hours of 8am-5pm CT/9am-6pm ET, Monday – Friday for 6-8 weeks

  • Once training is complete, flexibility to work a schedule between 7am-7pm CT/8am-8pm ET

    Company Overview:

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Location:

Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here (http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) and here (https://www.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf) . SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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