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Aston Carter HYBRID- Customer Service Specialist in Quincy, Massachusetts

Customer Service Specialist


Location: Quincy, MA

Shifts Available: 4 weeks onsite for training

Sunday-Wednesday (required in-office Tuesday and Wednesday): 11am-9pm or 6am-4pm

Wednesday-Saturday (required in-office Wednesday and Thursday): 11am-9pm

Do you have experience providing high-end customer service?

Are you interested in a 4 day work week?

Are you looking for a hybrid opportunity where you can work from home 2 days per week?

Do you have a passion for helping others in the travel/hospitality industry?

Do you want growth opportunities and a long term career?

Job Responsibilities:

  • Provide world-class service during every interaction with our clientele

  • Effective listening skills for telephone conversations

  • Professionally handle a high volume of incoming calls and E-mails

  • Schedule travel and other accommodations based on individual needs

  • Ability to understand contract terminology

  • Proactively communicate any changes, delays or other potential disservice concerns

  • Respond quickly to any questions/inquires pertaining to scheduled trips, status of trips etc.

  • Provide daily quality control of all trip details

  • Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate

  • Perform other related duties and responsibilities as requested

  • Show flexibility in adapting to a continually changing industry

  • Understand and follow standard operating procedures


  • 2+ years providing high end customer service for a luxury brand or experience in the travel/tourism/hospitality industry

  • Proficiency in Microsoft Office Suite

  • Strong attention to detail and ability to finish any given task to completion

  • Ability to respond calmly and handle many customers’ demands in a fast-paced environment

  • Strong interpersonal, verbal/written and presentation skills are necessary to perform job at the expected level

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.