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Oracle Expert Services - Sr Account Manager , Email Marketing in Quincy, Massachusetts

Senior member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

Senior member of the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes a lead role in guiding junior team members and projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, & ensure development/training for team.

8 years of professional experience. 2-3 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Expert Services : Sr Technical Account Manager - Nationwide

West Coast (Preferred)

CRM Tech/BSA Responsibilities:

The CRM Tech/BSA will be responsible for overseeing the end to end execution and delivery for clients marketing communications – specifically building campaign files via SAS. They will manage the CRM production workflow for assigned marketing tactics working with cross functional teams and identify areas of opportunity across workflow efficiencies.

Key Accountabilities:

  • Setting up segments and filters for all marketing campaigns in CRM tool (SAS). Inclusive of email, mobile messaging, site personalization, direct mail and targeted offers.

  • QA business rules with team members to ensure accuracy.

  • Partner with other client team members to optimize targeting and execution approach to campaigns.

  • Assist in providing campaign response metrics and post-performance insights to marketing strategy partners.

  • Communicate with 3rd party vendors to manage status on daily campaign operations

  • Assist in troubleshooting and communicating CRM tool issues with CRM and Marketing Systems teams.

Program and Project Management:

  • You will be the day-to-day contact for our client contact responsible for ensuring work is completed including projects, campaigns, and creative

  • Lead projects and ensure that all internal parties are updated appropriately and in a timely fashion

  • Be held accountable to managing deadlines, approvals, and business requirements are met

  • Conduct status calls, send follow-up notes, and provide status reports on a daily and/or weekly basis

  • QA of all campaigns prior to client review ensuring that they were built to spec

  • Ensuring all client communication is succinct, accurate, and on time

  • Maintaining an excellent relationship with peers and peer groups internally

  • Gather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.

Voice of the client:

  • Know and understand your client’s business intimately and be an effective spokesperson for the client representing their point of view and concerns

  • Understand your client’s business and work to identify sales opportunities within existing accounts

Platform Expertise:

  • Maintain an in-depth knowledge of platforms so you can support clients, know the right questions to ask, and answer questions

  • Analyze key email performance indicators and identify opportunities for optimizing results.

  • Weekly and daily reporting

Preferred Skills and Traits:

  • You have a background in and solid understanding of email marketing, digital marketing, and Saas based technology

  • You have ESP or related agency / client management experience

  • You are a team player with a positive attitude and effective communication skills

  • You know how to manage project and client budgets, and have successfully obtained new contracts

  • You have excellent oral, written, and presentation skills

  • You are highly organized and able to manage multiple tasks

  • You earned a BA/BS with a concentration in marketing or business

  • You have the ability to negotiate and solve problems

  • You are proactive and take initiative with internal stakeholders and clients

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

At Oracle, we don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

Job: *Consulting

Organization: *Oracle

Title: *Expert Services - Sr Account Manager , Email Marketing *

Location: United States

Requisition ID: 20000WLZ