Oracle Expert Services Associate in Quincy, Massachusetts
Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.
Junior member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has basic subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch basic/standard interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Reviews project requests from clients to determine how to implement using established processes and best practices. Seeks direction from leadership and escalates issues as required.
0-2 Years of professional experience. Knowledge of HTML and Adobe Photoshop. SQL scripting experience.
This is a remote/office based position which may be performed anywhere in the United States except for within the state of Colorado.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
The Account Management team is within the OMC Consulting Organization responsible for driving business value through ground breaking strategies, the application of Oracle’s latest technologies, and delivery execution across our managed service customer base. Made up of Oracle certified Consultants & experienced leadership, this team is equipped to solve a marketer’s toughest problems.
You are passionate about operational excellence with a strong interest in marketing. You have outstanding attention to detail and thrive in a fast-paced and continuously evolving environment and are motivated to contribute to the culture of our strong team.
This role will be assigned to a book of business, primarily focusing on our B2C product, Responsys with a focus on high-volume campaign builds and quality assurance. Subsequent products may be included pending forecast demand.
Client Support:provide day to day Client support for all campaign related support activities
Campaign Execution:Scope, Build, test and launch simple to highly advanced email campaigns and interactive programs on-time, on-budget and error free
Delivery and Process Excellence:ensuring all campaign tasks are executed applying Oracle’s, predefined campaign processes designed to deliver high quality campaigns and timely deployments. Continuously look to improve processes and share findings with the team.
Collaboration:Working closely with Oracle Customers, Client partners, and internal stakeholders on overall campaign execution strategy
Documentation: responsible for maintaining Client documentation across all assigned work
Reporting: provide ongoing Client and internal account summary, project status, and adhoc reporting as applicable
Best Practices: work directly with our extended campaign team and cross-functional stakeholders to help drive campaign services best practices
Culture: contribute to building and maintaining a global team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment
Relevant Experience and Training
0-2 years professional experience required. Ideal candidate will have email marketing or digital marketing experience
Knowledge of email marketing and/or quality assurance for direct to consumer marketing campaigns
Bachelors degree in Marketing, Information Technology or related degree
Strong communication skills
Detail oriented and desire for continuous process improvement.
Experience working with email marketing tools a huge plus
A team player who also works well independently, thinks creatively, solves problems, and takes initiative
Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
Desire to learn and work in digital marketing
Title: Expert Services Associate
Location: United States
Requisition ID: 21000HJZ
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