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Alliance HealthCare Services Site Manager in Plymouth, Massachusetts

About Us

At Alliance Oncology, our team members focus on transforming the patient experience and delivering exceptional quality care. Our commitment to patient care and excellence are reasons Alliance Oncology is a national leader in radiation oncology. It’s also the reason why Alliance is the partner of choice for hospitals, physicians, and other healthcare providers to whom we offer the latest oncology technologies and care.

Job Responsibilities

Alliance HealthCare Services - Site Manager (Plymouth, MA)

This position is responsible for the overall operation of the assigned cancer center(s). The position effectively assists the Regional Manager or Director of Operations by managing daily operations to maximize continuous quality of radiation oncology services and customer care. Provides leadership, innovative program development, program coordination and sound operational direction for the cancer center(s). Effectively ensures proper equipment and software performance, oversight for quality standards (to include Policy & Procedure development and implementation), customer satisfaction, process improvement and cost control. Responsible for increasing volume on a customer level to ensure that the center will deliver on its budgeted same-store growth, target and revenue commitments. This will include analyzing physician referral patterns to develop customer-level marketing plans, identifying opportunities to increase volume with existing referrers and/or developing new referral channels. This position assumes full P&L responsibility for assigned sites; participates in the development of a strategic plan for the assigned site; and, assumes full responsibility for the execution of the strategic plan for the assigned site.

Specific duties include, but are not limited to:

  • Manages all operational aspects of the center, including but not limited to training, hiring, discipline, terminating, performance management, processing payroll, invoices, scheduling, orientation, regulatory compliance, program planning and implementation, patient satisfaction, equipment and software management, electronic chart auditing, reimbursement of patient services, community outreach and management of the referral data base, Appropriately delegates tasks and assures completion from all facility staff members. Manages relationship with hospital and/or joint venture partner(s) and their staff up to and including assisting in the development of hospital’s radiation oncology department budget as well as other operational reports.

  • Validates the quality of radiation treatment delivery through a systematic program of process measurement. Investigates and reports non-conformance to established treatment standards to appropriate Departmental personnel. Ensures compliance to all regulatory and safety standards (departmental, institutional, NRC, DER, OSHA).

  • Assists in the development and implementation of new programs/services, and monitors the efficacy of the program/service from a technical perspective. Collaborates with the physician(s), physics, and others towards successful implementation of the program/service.

  • Working in conjunction with the Regional Manager or Director of Operations and Director of Marketing to develop collateral and education materials; uses a wide-range of media, public relations and advertising channels to attract additional referrals.

  • Identifies specific “high risk” demographics and implements targeted community outreach programs such as territory-level educational campaigns (lunch and learns, etc.), healthcare fairs and other events to promote consumer awareness.

  • Validates the efficiency and appropriateness of all patient scheduling. Maintains treatment, fabrication, and tumor localization activities at an efficient level. Establishes work schedules and assignments for all staff. Reviews appropriate ordering of supplies and maintains appropriate par levels.

  • Ensures active participation and commitment to a quality improvement process by the physician and team members, including chart rounds, physician peer review, and the quality assurance and continuous improvement programs for the department.

  • Works in collaboration with other Alliance Oncology radiation oncology managers for operational efficiencies and process development.

Position Requirements

  • Associate's Degree or equivalent experience required; Bachelor's Degree or equivalent experience preferred.

  • RN or MDCB or ARRT (T) preferred.

  • At least 5 years of healthcare experience in a leadership role required.

  • Previous experience in a clinical management/operations management position required.

  • Minimum of 5 years experience as a Radiation Therapist. Previous experience as Chief, Senior, or Lead Therapist preferred.

  • Proven track record in successful program development and healthcare marketing.

  • Exceptional verbal and written communication skills.

  • Strong analytics experience and previous experience managing business and team performance through metrics.

  • Proficiency with Microsoft Office programs including Word, Excel and Outlook.

  • Local travel may be required.

A division of Alliance HealthCare Services, we are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.

Job Locations US-MA-Plymouth

ID 2020-16989

Category Healthcare - Oncology

Position Type full-time

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