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Randstad Wayfair Customer Service Consultant in Pittsfield, Massachusetts

Wayfair Customer Service Consultant

job details:

  • location:Pittsfield, MA

  • salary:$16 per hour

  • date posted:Wednesday, October 9, 2019

  • experience:Experienced

  • job type:Permanent

  • reference:S_808035

  • questions:teressa.reese@randstadusa.com314/288-2115

job description

Wayfair Customer Service Consultant

Wayfair is growing, and we are looking for the best in customer service to join our team onsite in Pittsfield, MA.

Schedule: Monday through Friday 8:30m-5pm, although this could change as hours of operation expand.

Pay Rate: $16/hr plus performance and annual bonus

Responsibilities:

What You Will Do

Troubleshoot and resolve customer service inquiries while building a relationship with the customer

Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process

Exceed customer satisfaction, efficiency metrics and issue resolution targets

Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate

Simultaneously navigate multiple software applications and technologies

Demonstrate conflict management skills and maintain professional composure

Working hours: 8:30 AM - 5:00 PM

Skills:

Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment

Excellent communication and relationship building skills

Passion for helping others

Education:

High School

Experience:

Experienced

Qualifications:

A successful track record working in a high-volume environment

Regular and reliable attendance

Bachelors Degree or equivalent customer-facing work experience

We hope you are excited about this opportunity, please apply today! Our recruiters will be in touch with qualified candidates within the next 3-5 business days.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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