Job Information
Berkshire Health Systems HR Shared Services Representative II in Pittsfield, Massachusetts
DEFINITION/PRIMARY FUNCTIONS
The HR Shared Services Representative II, within the HR Shared Services Team, leads key specialties spanning from when employees are hired through exit, while also focusing on process improvements, building efficiencies, and keeping the employee experience at the center of the support provided. This position responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. Works closely with other internal stakeholders and outside vendor contacts.
POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
Experience:
- Three years related experience in Human Resources functions (such as Benefits, HRIS, Talent Acquisition, Compensation, Shared Services, etc.) required.
HRIS knowledge/experience or working with employee benefits/leave of absence programs preferred
Education and Training:
- Bachelor's Degree required, in Business related field preferred
License, Certification & Registration:
- Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred
Other Requirements:
- Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs
Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail
Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.
Strong analytical, quantitative, and critical thinking skills
Excellent organizational skills and initiative to improve processes
High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information
Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences
Flexibility to handle changing work demands
Maintain flexibility and a positive attitude toward innovation and change
Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.
Strong advanced technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed