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HR Shared Services Representative I in Pittsfield, Massachusetts


  • The HR Shared Services Representative I, within the HR Shared Services Team, responds to employee and manager inquiries for HR related matters, provides support for employee self-service tools, and provides accurate information about policies, processes, and programs to resolve employee inquiries and matters on a timely basis, while delivering exceptional customer service. This position provides day to day administrative support to the HR Business Partners. Works closely with other internal stakeholders and outside vendor contacts.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • Two years office experience in fast-paced setting, including independent decision-making, critical thinking, high level of customer service and attention to detail, required.

  • Human Resources experience preferred.

  • Experience using an automated Human Resource Information System (HRIS) is strongly preferred.

  • Education and Training:

  • Associate degree in Business or related field or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required. Bachelor’s degree preferred.

  • License, Certification & Registration:

  • Certification in CCP, CEBS, SHRM or HRCI, Project Management or Six Sigma, preferred

  • Other Requirements:

  • Passion for delivering world-class customer service with focused attentiveness and responsiveness to customer needs

  • Highly self-motivated individual with ability to work independently, think pro-actively, prioritize workload and manage multiple tasks requiring rigorous and meticulous attention to detail

  • Acts proactively to achieve results and always strives to deliver more than is expected before being asked to.

  • Excellent organizational skills and initiative to improve processes

  • High integrity, sound judgement, and discretion regarding the handling of confidential and/or sensitive information

  • Excellent interpersonal skills with a high degree of tact and diplomacy to diverse audiences

  • Flexibility to handle changing work demands

  • Maintain flexibility and a positive attitude toward innovation and change

  • Positive and energetic team member. Possesses the drive to accomplish goals, meet deadlines and find solutions.

  • Strong technical skills with proficiency in Microsoft based applications including Excel, Word, Outlook, Sharepoint, PowerPoint, Visio – with a willingness to learn and master other software programs as needed

  • Administrative skills: Answer telephones, compile statistics, interview others, maintain filing system, maintain logs.