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Berkshire Regional Transit Authority Customer Service in Pittsfield, Massachusetts

If you are people oriented, eager to assist others, and thrive on learning new things, get on board the BRTA! Join us in our journey forward! WHAT WILL YOU BE DOING? - Actively seeking out customers to assess their needs and provide fast friendly service - Building relationships with customers through enthusiastic and effective communication - Navigate multiple software applications and technologies simultaneously - Use conflict management skills and maintain professional composure - Interpret best practices and company policies and apply them as needed - Be part of the team that creates a Better BRTA WHAT WILL YOU BRING? - Compassion, dedication, and enthusiasm for our customers and coworkers - Complaint resolution with a focus on respect and empathy while solving for our customers' needs - Customer focused instincts with the ability to prioritize and escalate issues through resolution - Balance technology with customer interactions to bring a successful consumer experience - Ability to work independently and effectively - Strong problem-solving skills and ability to think analytically - Excellent communication and relationship building skills - Ability to handle confidential information - Ability to receive and relay messages clearly and accurately both verbal and written WHAT DOES BERKSHIRE REGIONAL TRANSIT AUTHORITY OFFER? - Opportunity to do meaningful work and serve the community - Small office environment providing access to all leadership levels - Capability to expand skills and community outreach ideas - Generous medical, dental, and retirement plans - Extensive holiday, and paid time off schedule