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Wayfair, Inc. Customer Service Representative in Pittsfield, Massachusetts

This is an office-based position and will require you to physically report to our amazing Pittsfield, MA office. The Wayfair Opportunity: At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team. This isn't just about taking another phone call- this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You'll play a crucial role by providing a best in class experience when it's most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them. You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications. No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people. What are the Pay & Benefits? Pay: Hourly Pay Rate: $16.00 (tenure increases starting as early as 6 months) Quarterly Performance Bonuses (up to $2,000) Referral Bonus ($500 per eligible referral) Benefits: Health, Vision and Dental Insurances (coverage starts on Day 1!) Paid Time Off (start accruing time immediately) 7 Paid Federal Holidays and 1 Floating Holiday Paid / Unpaid Parental Leave options 401(k) with company match up to 4% Eligible Tuition Reimbursement (up to $5,250) Wayfair Employee Discount Volunteer Day for Community Service (Paid Day Off) PERKS: Our Pittsfield office is a newly renovated, open concept, green friendly workspace offering: Free snacks and gourmet coffee On-site kitchens and wellness rooms Ample parking and dedicated BRTA bus stop 4 single-suite gender neutral bathrooms What are the Requirements? You must be 18 years of age or older. You must hold a High School Diploma, GED, or equivalent. A knowledge of working within Windows Operating Systems or equivalent. All individuals working on premise in U.S. Contact Centers are required to be fully vaccinated and must provide proof of vaccination prior to their start date. Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, days off, or tardiness during this time.

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