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Berkshire Health Systems Customer Service Center I in Pittsfield, Massachusetts

This position could be asked to potentially cover other or partial shifts.
  • DEFINITION/PRIMARY FUNCTION

  • Customer Service Center Specialist I serves the customer by providing support to staff, patients, and the public on a wide range of problems, issues and questions by determining requirements, answering inquiries, fulfilling requests, maintaining data base and records.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • One year of telecom experience with multi-line console experience or business certification preferred.

  • Computer operation and data entry experience with quick accurate keyboarding skills preferred.

  • Education and Training:

  • High School Diploma or equivalent required.

  • Associates in Business or Information Technology preferred.

  • License, Certification & Registration:

  • N/A

  • Other Requirements:

  • Above average ability to multitask under stressful situations, with multiple distractions around you, while remaining calm at all times.

  • Basic knowledge of medical terminology preferred.

  • Basic knowledge of procedures and communication protocols, personal computers and operating systems, Microsoft products and other applications.

  • Ability to speak English in a clear concise manner, be able to listen carefully and communicate. Demonstrated independent decision making skills, most importantly in emergency situations.

  • Ability to grasp best practices and company policies and use them as needed.

  • Proven ability to handle complaints, and unpleasant people while remaining calm. Must be able to receive and relay messages clearly and accurately both verbal and written.

  • Must be able to follow written directions and procedures and apply them. Demonstrate ability to handle confidential, patient sensitive information, when using computer systems or while speaking to staff, physicians, patients or the public, both inside and outside of the workplace.

  • Demonstrate ability to follow the tenants of our Customer Service Standards, including maintaining good relations with coworkers, physicians, residents, internal and external departments staff and the general public.

  • Since a basic staffing level must be maintained at all times flexible scheduling is required. Must be able to work weekends, holidays and other shifts when necessary. Must be able to come to work in adverse weather.

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