AAA Northeast Assistant Retail Sales Manager in Pittsfield, Massachusetts
Jump-start your career with AAA Northeast!
Take your sales, customer service, and operational skills to the next level by joining our branch team! Our Assistant Retail Sales Manageris a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying adaytime schedule!
What you will do:
Ensures overall member experience is met by handling member issues, managing wait times, checking office merchandise, monitoring interactions between staff and members and includes servicing members directly, includes all business lines in branch both in-person and over-the-phone.
Assists with supervision of branch employees according to the organization's business practices, procedures, and state/federal laws. In partnership with the Branch M anage r, identifies training needs, development efforts, coaching, mentoring , monitoring KPI’s and achievement of branch goals.
Responsible for the daily operations of the branch office. In the absence of the Branch Manager, assumes full responsibility for the branch including safeguarding branch assets and confidential data along with maintaining a professional, positive, and safe work environment . Responsible for daily reports, including opening/closing /deposit procedures for the branch.
Works to ensure adequate staffing levels in the branch . As needed, processes in-branch and over-the-phone transactions, including registry services, to best ensure member transactions are completed properly. Assists in monitoring, returning, and taking phone calls.
Represents c lub in local community events. Builds relationships with town council, Chamber of Commerce, police /fire departments, local businesses, and educational groups to enhance AAA presence. Represents the Branch at c lub sponsored events .
Must meet individual state requirements to perform registry , notary, & TSA services; including clearing state specific background checks/processes.
May travel to nearby locations to assist with branch coverage .
High School Diploma or GED r equired
Associate's Degree Preferred
1-2 years Supervisory experience r equired
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you !
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Category Customer Experience
Type Full Time
Work Schedule Monday-Friday 8:45am-5:15pm; alternating Saturdays 8:45am-1:15pm (Full Day off when Working Saturday - Rotation/at least 2 Saturdays per month)