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Luxury Bath Technologies Home Improvement Project  Installation Manager in Pembroke, Massachusetts

Production / Project / Installation Manager

Creating a fresh solution to bath remodeling, Bay State / Luxury Bath offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Standing behind our products, Bay State / Luxury Bath has developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and has extended that level of quality into all our products.

Compensation: $40k to $60k based on experience and qualifications.


  • 401k

  • 50% Paid health and dental insurance

    Primary Purpose & Function America’s number one growing Acrylic Bath System Company, Bay State / Luxury Bath is seeking a Production Manager/Installation Manager in our Pembroke, MA and surrounding areas. We offer a very competitive compensation package.

    Job Responsibilities

  • Two years’ experience in acrylic bath systems is a requirement.

  • Participate in Hiring & Training

  • Review time sheets

  • Review job duties

  • Manage the installation team

  • Ensure they meet their accountabilities

  • Maintain 100% customer satisfaction

  • 100% Positive feedback from customers on installers

  • Contact customers 1 week after install for satisfaction review

  • Contact customers on a weekly basis to keep them informed of the production timeline.

  • Request customer for referrals, or remind them of program

  • Planning/Schedule all installations

  • Review contracts with Sale team prior to ordering

  • Order all products

  • Complete permits if required

  • Manage relationships with vendors

  • Manage incoming products and warehouse

    Upcoming installs:

  • Prepare customer folder.

  • Prepare/gather product together for installers.

  • Maintain customer folders and production in our CRM.

  • Assist Installers issues during installation.

  • Collect Installers Time sheets, Receipts for payroll.

  • Collect from installers completion certificates and money collected.

  • Maintain calendar and update with installs scheduled. (Google)

  • Maintain calendar for installers requested off days.

  • Coordinate all warranty and service calls.

  • Review your job cost to determine recommendations for improvement.

  • Complete analysis on root cause of service calls

  • Review information with Owners and what next steps are.

  • Take appropriate action to resolve.

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