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Robert Half Customer Service Representative in Peabody, Massachusetts

Description If you like the idea of working in a dynamic, rapidly-changing call center, you might be interested in this Customer Service Representative position via Robert Half in the Wholesale Distribution field. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Customer Service Representative job is long-term contract / temporary to hire, and located in Peabody, Massachusetts.

Major responsibilities

  • Manage incoming telephone calls

  • Deliver outstanding, friendly customer service in a timely fashion

  • Field and send out send written business correspondence

  • Be a part of business development by by actively cross-selling and referring customers Requirements - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Expertise in Microsoft Office

  • Deep understanding of communication

  • Customer service experience desired

  • Excellent written, verbal and social communication skills highly desired

  • Strong problem-solving skills

  • 1+ years of past relevant experience

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Proficient with computers and technology platforms

  • Customer service and office administrative skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/terms-of-use) .

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