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Kelly Services Quality Control Manager in Norwood, Massachusetts

Find a job that fits your life with Kelly® Professional & Industrial.

We believe work should work for you in all ways, and we’ll help you get there.

We’re currently recruiting for a Quality Control Inspector in Norwood MA .

Title: Quality Control Manager

Location: Norwood MA

Pay Range: $90k (Depending on experience)

Terms of Employment: Direct-Hire

Shift: Monday thru Friday and some Saturdays


  • Develop and Implement Continuous improvement initiatives, planning & coordination as part of the effectiveness of the (QMS) Quality Management System

  • Ensure conformance to ISO 9001 and ISO 13485 regulatory and legal requirements

  • Adhere to company objectives of continual improvement and on time delivery

  • Coordinates the activities of internal and external auditors to ensure all audits are conducted in a timely and efficient way, in compliance with legal and other requirements

  • Analyze key metrics for trends indicating effectiveness of the QMS and identifies areas for improvement, monitoring the results of the process performance on a regular basis

  • Oversee Monitoring, Measurements, and Testing records, functions, and suppliers

  • Interact with customers and suppliers on all quality matters

  • Manage Approved supplier qualifications and database in conjunction with Purchasing Manager

  • Review Return Material (RMAs) in coordination with the MRB Board members, identification of root cause on defects on these RMA’s

  • Facilitate QMS meetings on a regular basis as required by ISO standards

  • Approval of ECO’s and Assembly Instructions before they are sent to the production area

  • Follow & promote the path towards a “5S” workplace methodology

Provide leadership to the organization in all aspects of Quality Control:

  • Educate and provide Training to all employees within the organization

  • Work with the Upper Management to establish quality goals

  • Conduct regular department and management review meetings

  • Ongoing oversight and Training of Internal Auditors

  • Scheduling and Management of all Internal Audits to ensure effectiveness of QMS

Manage Quality Control Department activities, which include:

  • Inspection of incoming materials received from vendors for approval, rejecting and returning unacceptable materials

  • Inspection of First Article items; communicating required adjustments to production department supervisors before final approval

  • Inspection of Finished Products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work Document inspection results

Education, Experience and Other Requirements:

  • Minimum 5 years in quality management roles in a process-oriented, high volume manufacturing environment

  • Minimum 3 years direct staff management and coaching experience

  • In-Depth understanding of ISO 9001 & 13485

  • Substantial experience as internal facilitator using root cause analysis and problem-solving tools

  • Knowledge of complaint handling, medical device and vigilance reporting, product risk assessments, internal/external audits, and Corrective and Preventative Action

  • Excellent organizational, project and time management skills

  • Exceptional interpersonal skills; strong social/emotional IQ

  • Ability to travel as needed to customers and suppliers

  • Ability to travel to our Mexico location

  • Wire & Cable or closely related industry experience is a plus

  • Lean or Six Sigma certification is desirable

  • Bilingual (English/Spanish) desirable

  • Vaccinated for Covid-19 or willingness to be fully vaccinated ASAP

For immediate consideration please send your resume to

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.