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Illinois Tool Works, Inc. Logistics and In-House Repair Manager in Norwood, Massachusetts

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Have you ever wondered how a potato chip always has the right crispiness level? Or, how your game controller can survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel ( to see our customer’s applications. And, check out Facebook Watch at for additional video.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

The Logistics and In-house Repair Manager is a key member of the Americas Service organization and is responsible for Service Logistics, including warehouse management along with the repair of items sent to Instron from customers (domestic and foreign).

As a manager of the logistics group, this person must understand parts procurement and workflow. Including, but is not limited to, part demands, stocking levels, min/max criteria, backorder schedules, and implement improvements, not only to improve delivery, but improve outcomes in other areas.

As a manager of the in-house repair department, this person must understand the workflow of customer repairs. This person must implement processes to assure the proper ETAs are established and achieved and assures repairs are completed with the highest of quality while maintaining control of customer assets sent in for repair.

Principal Duties and Responsibilities:

  • Manage and motivate individuals while managing the departments expenses while managing the business activities to drive positive measures in the Service P&L while maintaining high levels of customer satisfaction

  • Assure the continued skill growth in each department through engaging, mentor (type/style), and organizing employees and their work

  • Daily review of jobs and assure they continue to progress to completion within the quoted ETA.

  • Understand the daily challenges and assist in resolution plans

  • Should technical conflicts arise, communicate with the Management of area (customer site) impacted and develop a plan to resolve.

  • Oversee the maintenance, upgrade, and repair of equipment and tools.

  • Advertise KPIs for each department

  • Assure each month’s variances are minimized

  • Continue to evaluate personnel’s function and assure proper assignments

  • Conduct performance reviews and yearly assessments.

  • Creatively review processes and make improvements.

  • Responsible for special projects as defined by management.

  • 3 to 5 years Management experience

  • Technical degree – Bachelors in a technical subject or equivalent experience

  • Well organized and team player

  • Experience managing and motivating individuals and a department budget

  • The ability to read, comprehend, and follow complicated verbal instructions

  • Familiar with electronic, mechanical, and/or electromechanical designs.

  • The ability to clearly communicate and implement procedures to diverse groups of individuals within a specific amount of time.

  • Experience in the use of various software products in the publishing of training documentation and material.

  • Promotes teamwork.

  • Takes an active role in meeting responsibility with a “can do” attitude.

Take this opportunity to join a successful team where you can make an immediate impact. We offer:

  • Medical (multiple options), vision and dental insurance

  • Company provided life insurance and both short- and long-term disability

  • 401(k) retirement savings with a company match

  • 100% Tuition reimbursement

  • Parental leave and adoption assistance

Instron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.