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FM Global FM Approvals Business Process Specialist in NORWOOD, Massachusetts

FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services—for use in commercial and industrial facilities—to verify they meet rigorous loss prevention standards of quality, technical integrity and performance. How? By employing a worldwide certification process that’s backed by scientific research and testing, and over a century of experience.

The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.

The Billing Group Business Process Specialist role plays a critical function in making sure invoices are sent out timely and accurately. The position will identify and resolve billing issues, both from a customer and a system perspective. The Business Process Specialist will work within a team to process billing in accordance with established policies and procedures.

Will also be responsible for updating customer information changes, research and validating client billing data. Provides individual coaching and/or small group instruction to the business end users on new or changed related processes, or to solve process-related problems, as requested. May be called upon to assist with testing the applications used to support document processing and data entry/data processing, and document test results.

Ensure invoices are sent out timely and accurately.

Manage and produce monthly, annual and ad-hoc reports

Triage customer billing issues.

Work with internal customers and other departments on billing issues.

Identify solutions to reoccurring issues.

Bachelor’s degree preferred

Five+ years of relatable experience in areas such as data entry/data processing, billing or accounting in a business office environment.

Prior billing experience a plus but not required.


-Proficiency in Microsoft Office Products

-Data entry/data processing and/or transaction processing

-High level of technical aptitude

-Detailed oriented

-Ability to learn new systems

-Knowledge of billing processes

-Strong analytical/problem-solving and troubleshooting abilities

-Excellent communication skills, oral and written

-Ability to multi-task, prioritize and organize work in a dynamic, non-routine environment

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Global’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.